Community First Credit Union is a state-chartered credit union based in Jacksonville, Florida, serving anyone who lives or works on the First Coast. As one of the largest credit unions in the state with $2.8 billion in assets and 180,000 members, Community First has 23 locations and over 450 employees. As a not-for-profit, full-service financial institution, Community First offers banking, loans, mortgages, and investments for consumers and businesses across the First Coast. Customers have consistently reported positive experiences with the staff at Community First. Employees like Joyiden, Andy, and Samantha Kaser have been praised for their pleasant, professional, and helpful attitudes, as well as their ability to address customer concerns efficiently. One customer even felt the experience was "divine intervention." Overall, Community First Credit Union is known for providing excellent customer service and a wide range of financial services to its members.
This bank is great! I always get great service and they set up my business account seamlessly. The branch manager Douglas was a great help and very informative!
June 2025
I have always had a good customer experience with the staff at the Merrill rd location. The young lady I spoke with today (Joyiden I am sorry if I missed spelled her name) was plesent, professional, and truly helpful!
May 2025
First, I set an appointment two Saturday in a row and wow no wait. Thank you. Andy was a HUGE help and understanding. He even followed up and called me to let me know everything was set. Will continue to come here for my banking needs.
