Community First Credit Union of Florida is a large, not-for-profit financial institution serving Jacksonville and the surrounding First Coast area. With $2.7 billion in assets and more than 171,000 members, it offers a full range of banking services, including loans, mortgages, and investments for both consumers and businesses. The credit union operates 21 locations and employs over 400 staff members dedicated to providing personalized service. Many customers praise the friendly and welcoming atmosphere at Community First. Visitors often mention the warm greetings and family-like environment, where staff treat members with kindness and respect. For example, one member shared that from the moment they entered the branch, they received a friendly hello and were assisted efficiently in opening accounts, feeling like part of a family rather than just a customer. Several reviews highlight staff members who go above and beyond, such as helping set up bill pay, explaining banking processes patiently, and even assisting with car purchases. One customer appreciated a staff member who proactively contacted a dealership to confirm vehicle availability, making the car-buying process smooth and successful. Long-term members emphasize the positive impact the credit union has had on their personal and business growth, citing dedicated employees who recognize them and work quickly to meet their needs. Overall, Community First Credit Union is recognized for its friendly, helpful staff and a genuine approach that makes members feel valued and supported in achieving their financial goals.
Amparo was great and very helpful with getting my old account active again and getting new checking account and card made same day! Thank you very much ❤️
March 2024
My experience with Mrs Dee Champion was fun that’s crazy how you have fun at a bank but no I enjoyed getting her help to set up an account.
February 2024
Ericka Woulard was so very helpful and extremely patient with helping my 90 year old mom with her rewards account. Ericka was so very personable and went above and beyond helping my mom. Thank you so much Community First for having such a wonderful employee who delivers exceptional service.
