Community First Credit Union of Florida, based in Jacksonville, is a large state-chartered credit union serving anyone who lives or works on the First Coast. With $2.7 billion in assets, it serves 171,000 members through 21 locations and employs over 400 people. As a not-for-profit, Community First offers a range of financial services, including banking, loans, mortgages, and investments, all while focusing on personal service and competitive rates. Customers appreciate the great personal service provided by staff, especially Nicky Ferreira Santos, who has received multiple commendations for her exceptional assistance. Many reviews highlight her professionalism and efficiency, especially during critical situations like closing accounts and handling mortgage payoffs. Members also praise the credit union for its free checking, reasonable fees, and various programs designed to help customers build their wealth. Despite a few challenges, such as issues with ATM deposits, the credit union's staff has demonstrated a strong commitment to resolving problems and ensuring customer satisfaction, showcasing excellent customer service standards.
Thanks Jeremy Lewis at Community First Jacksonville Beach! You made the loan process for my new car so easy and stress free. Your advice was invaluable
December 2023
Local bank with great personal service. Very good rates on mortgages, credit cards and CDs. Free checking and reasonable fees. Many programs to help customers build their wealth.
June 2023
Nicky Santos has been very helpful with the closing of my home. Only had a short time to do the paperwork work and emails it was a whirlwind. Handled with high professionalism. Thank you for all you do.
