Community First Credit Union of Florida, based in Jacksonville, is a large state-chartered credit union serving anyone who lives or works on the First Coast. With $2.7 billion in assets, it serves 171,000 members through 21 locations and employs over 400 people. As a not-for-profit, Community First offers a range of financial services, including banking, loans, mortgages, and investments, all while focusing on personal service and competitive rates. Customers appreciate the great personal service provided by staff, especially Nicky Ferreira Santos, who has received multiple commendations for her exceptional assistance. Many reviews highlight her professionalism and efficiency, especially during critical situations like closing accounts and handling mortgage payoffs. Members also praise the credit union for its free checking, reasonable fees, and various programs designed to help customers build their wealth. Despite a few challenges, such as issues with ATM deposits, the credit union's staff has demonstrated a strong commitment to resolving problems and ensuring customer satisfaction, showcasing excellent customer service standards.
Bri at the Jax bch branch! Ur awesome 😎. Had some difficulty figuring out how to cash some checks and convert some cash to larger bills. She fixed me up quick!!!🌻🌻🌻
May 2026
Bri at the beaches branch helped me with an issue of removing an online account and helped with the rewards program. She ensured that I fully understood the issue and the remedy. Excellent customer service. Great job Bri and thank you again
May 2026
Maria was extremely exceptional and went way far any beyond than I expected! She made my entire month. I absolutely love community First.
