CubeSmart Self Storage on Herlong Road in Jacksonville is noted for its helpful and responsive staff. Multiple reviews highlight team members who are generous, amazing, diligent, and pleasant, specifically praising their efforts to resolve issues and assist customers quickly. The rental experience is described as good, with staff being accommodating and personable. Some customers mention that the communication, including phone call reminders and follow-up emails, can feel excessive or irritating. However, the overall customer service receives strong praise, with one long-term customer noting a huge positive difference and highly recommending the location. The facility itself offers storage units and moving supplies to simplify the process for its clients.
Call all around town looking for a nice dependable storage facility. As soon as I called CubeSmart I had to look no further excellent customer service excellent location.
January 2026
Tye is so generous and helpful. She contacted me to make sure I was aware of my request. She is very helpful and I am happy to be a customer of this location
January 2026
Omggggggg jacky was so nice she was really amazing she deserves whatever raise that needs to be done she helped fast and in a hurry and got what i needed done shout out to her
