CubeSmart Self Storage in Jacksonville is a facility offering a range of storage units, including climate-controlled options, and provides moving supplies. Many reviews highlight that the facility is clean and well-maintained, with great customer service from a stellar, friendly, and knowledgeable management team that is helpful, courteous, and professional. Positive experiences note good online deals and the overall convenience. However, some customers report significant issues. Complaints include sky-high prices, a rigid rental agreement policy with no flexibility for prorated refunds, and problems with unit readiness leading to wasted time and expense. There are also isolated reports of technical access issues and a pest problem, with mentions of chewed boxes and droppings, though other reviews specifically state no encounters with rodents or roaches. Experiences with management responsiveness to problems vary, with some resolutions handled diligently and other promised adjustments never completed.
Peggy took great care of us on move in day! Everything went smoothly!
August 2024
The online reservation was easy. Filling out the application online was terrific, step by step, no confusion. Going to the office and meeting Toni was a sheer joy. So helpful, friendly and knowledgeable. Got my access code, map to my unit and all the other pertinent details in no time at all.
August 2024
100% positive experience because of the person behind the counter - Nicki. She did an amazing job. She was very friendly, knowledgeable, and always ready to help. Storage is clean and well-maintained.
