CubeSmart Self Storage in Jacksonville is a facility offering a range of storage units, including climate-controlled options, and provides moving supplies. Many reviews highlight that the facility is clean and well-maintained, with great customer service from a stellar, friendly, and knowledgeable management team that is helpful, courteous, and professional. Positive experiences note good online deals and the overall convenience. However, some customers report significant issues. Complaints include sky-high prices, a rigid rental agreement policy with no flexibility for prorated refunds, and problems with unit readiness leading to wasted time and expense. There are also isolated reports of technical access issues and a pest problem, with mentions of chewed boxes and droppings, though other reviews specifically state no encounters with rodents or roaches. Experiences with management responsiveness to problems vary, with some resolutions handled diligently and other promised adjustments never completed.
Lisa was cool, honest, and very professional. Parking storage area needs a little TLC but she ensured that it’s happening soon. Other than that the facility seems to be well managed. I’d definitely recommend to the public.
May 2026
Lisa was wonderful! She helped with getting me situated with getting a storage unit
May 2026
I have used used this facility several times and always had great service. All the employees are courteous . This time the representative Ms.Scheherzade very knowledgeable, patient and courteous thru the whole process.
