CubeSmart Self Storage in Jacksonville is a facility offering a range of storage units, including climate-controlled options, and provides moving supplies. Many reviews highlight that the facility is clean and well-maintained, with great customer service from a stellar, friendly, and knowledgeable management team that is helpful, courteous, and professional. Positive experiences note good online deals and the overall convenience. However, some customers report significant issues. Complaints include sky-high prices, a rigid rental agreement policy with no flexibility for prorated refunds, and problems with unit readiness leading to wasted time and expense. There are also isolated reports of technical access issues and a pest problem, with mentions of chewed boxes and droppings, though other reviews specifically state no encounters with rodents or roaches. Experiences with management responsiveness to problems vary, with some resolutions handled diligently and other promised adjustments never completed.
Great self-storage facility! The units are clean, secure, and easy to access. Lisa very helpful and made the process fast and simple. Highly recommend!
September 2026
Fantastic support from Lisa! Simply outstanding!!!!
September 2026
The staff went the extra distance to help us find a unit that met our needs. The facility was clean, cool and priced to meet our budget.
