CVS Pharmacy® in Jacksonville offers a convenient and customer-focused experience for managing pharmacy and health needs. Most locations are open seven days a week, providing easy access for prescription refills, vaccinations, and personal care items. Customers appreciate the reliable service, with staff who are warm, welcoming, and caring, making shopping trips pleasant. Ritchie at the pharmacy is often singled out for his friendly attitude and genuine care for customers, adding to the positive atmosphere of the store. Many reviews highlight the helpfulness of CVS staff, especially when it comes to understanding and utilizing coupons and savings programs. One customer, at 70 years old, shared how they saved 35% thanks to the store’s assistance. In a memorable experience, a pharmacist named John went out of his way to help a visitor late on Halloween night when her pharmacy was closed. He provided over-the-counter remedies and advice for quick relief until her prescription could be filled the next morning, earning heartfelt gratitude. However, there are occasional issues. One customer experienced a problem with missing prescriptions after a hospital visit, where the pharmacy failed to have both prescriptions ready and did not promptly resolve the mistake. This incident caused frustration, especially for a sick customer, leading them to switch to another pharmacy. Despite these moments, the overall impression remains positive, emphasizing CVS’s commitment to care and customer service. With options like same-day delivery and free pickup, CVS aims to keep customers moving and healthy where healthier happens together®.
Best customer service from the pharmacist team. It's travel out of my way to keep coming here.
February 2026
Beautiful woman named KIM was so very helpful with not only myself, but every customer I saw her interact with! She went above and beyond to help. I will continue coming to this location specifically as a result of her amazing customer service!
January 2024
CUSTOMER SERVICE A1!!!!!I am not exactly the most patient person but I can tell you who is... Sammi at the CVS I just was at had to be the nicest and most patient person I have ever dealt with . She walked me through explaining what items work for my situation and does it all with a big smile. Thanks Sammi.
