Duval Acura is a highly recommended dealership serving Jacksonville and North Florida, known for its excellent customer service and quality vehicles. Customers appreciate the friendly and professional staff, including service advisors and technicians, who consistently provide quick and attentive service. Many reviews highlight the dealership’s commitment to a positive experience, with staff who go above and beyond to solve issues, such as water leaks and repairs, while keeping customers well-informed. The service team is praised for being dedicated, patient, and helpful, often offering loaner vehicles and showing customers how to use new features. The dealership’s approach to car buying is also highly valued. Customers mention that there is no pressure or scam tactics, and the process is smooth and transparent. Test drives can be done alone, allowing for a relaxed experience. Additionally, Duval Acura offers a 5-day/300-mile money-back guarantee, making it easy for customers to return a vehicle if they are not satisfied, with quick refunds that build trust. Overall, Duval Acura combines quality vehicles, honest practices, and customer-focused service to create a trusted dealership experience. Many customers have been returning for years, citing long-term satisfaction and the dealership’s dedication to making sure every customer is taken care of, whether buying a car or needing service.
Great purchasing experience with Will and the team. We WILL for sure use this dealership again.
December 2025
If you’re looking for a great car and a professional group of people to deal with Duval Acura is the place to go. My salesperson Anthony is knowledable about the cars but just as important to me is that both he and his manager don’t play games that you see at other dealerships. This is my third MDX and I couldn’t... read full comment
December 2025
Service Consultant was knowledgeable, courteous, and informative. Service was performed within a reasonable time frame. Inspection report was easy to understand.
