Family Dollar, located in Moncrief on the Northside of Jacksonville, Florida, offers low prices on a wide variety of items including cleaning supplies, discount groceries, kitchen essentials, and seasonal toys. The store has made noticeable improvements, becoming cleaner and more organized over time. The refrigerated section has been fixed, and the selection of food is now considered excellent compared to other grocery stores. While many customers appreciate the affordability and convenience of the store, experiences with customer service can vary. Some shoppers have reported friendly cashiers, enhancing their shopping experience, while others have faced issues with service quality. One customer noted a lack of responsiveness from the manager and staff during a busy time, which detracted from their overall experience. Although the manager, who has recently taken over, is perceived to be working towards better order and safety, there are still concerns about staff engagement and customer interaction. Additionally, the store has implemented signs indicating that cash back is not available, which has led to some confusion at checkout. Overall, Family Dollar remains a go-to place for budget-friendly shopping, but improvements in customer service and staff attentiveness are needed to enhance the shopping experience further.
The music was too loud to hear anything. I find dealing with obscene lyrics while shopping both triggering and offensive. I get everyone likes their music, but I would have liked to be able to hear the cashier and not the n word.
July 2023
The location is convenient. The cashier that checked me out was very friendly and this was much appreciated. However, the manager and two other employees were doing absolutely nothing other than being on their phones instead of opening up another register to help shorten the line.
December 2022
Very pleased with the associates today they were very helpful ???
