Family Dollar offers a mixed experience for shoppers. While some customers appreciate the friendly and polite manager who brightens their day, others have noted a decline in customer service and slower service times. The store is described as nice, clean, and orderly, though the variety of food products has decreased since the closure of a nearby grocery store. Despite some challenges, many customers still enjoy shopping there for essentials like bread and milk, finding joy in the friendly interactions with remaining employees. Overall, Family Dollar remains a go-to destination for many in the community.