The Honey Baked Ham Company in Jacksonville is known for its great food, including signature spiral-sliced ham, savory sides, turkey breasts, and desserts. It is a nice place to dine and purchase food, considered a traditional choice for the holidays. The business operates as a deli and sandwich shop offering box lunches and gourmet gifts. Customer experiences with service vary significantly. Some visits are positive, with employees described as very helpful, efficient, service-oriented, polite, and knowledgeable. Customers appreciate the ability to use coupons and rewards programs, which offer deals and points. Recommendations are made to call ahead with questions. However, other experiences report serious service problems. During busy times like Thanksgiving, long waits are common. Some staff members are described as loud, overbearing, and having anger issues, with one employee yelling at a customer about line procedures even when the store was empty, making them feel stupid. There are also complaints about billing errors, such as being charged for an item not received, prompting advice to always check receipts. Parking in the strip mall lot can be awkward, though spaces are available later in the day.
Love the sandwiches. The meal price for a sandwich, drink, and a bag of chips is high.
March 2024
I always order turkey for the holidays from here and it never disappoints! I recently found out you can stop in and eat there! I had the turkey sandwich with mac and cheese and it was amazing! The guy working gave us awesome service and was very welcoming to every customer who came in while we ate there!
January 2024
Nice place to dine and purchase great food however if you don't want to wait In line... don't go during the Thanksgiving