Insight is a store that generally provides a positive shopping experience with friendly and helpful staff. Customers often appreciate the excellent customer service from staff members like Carolyn M, Malisa, and Shonna, who assist with selecting jewelry, gifts, and chocolates, making the shopping process smooth and enjoyable. The staff are described as patient, enthusiastic, knowledgeable, and attentive to customer needs, ensuring satisfaction and encouraging repeat visits. However, some concerns have been raised regarding one staff member who invaded a customer's personal space and made a young child upset during a recent visit. Although the majority of staff were helpful, this incident caused the customer to reconsider returning to the store. The store’s management responded promptly by calling to apologize and explaining that the employee involved was on her first day and would be addressed about personal boundaries. Despite this negative experience, the store’s overall reputation remains positive, thanks to the attentive service provided by the other team members. Insight continues to be a place where customers can find quality jewelry, gifts, and chocolates, with staff who are eager to assist and ensure a good shopping experience. The store’s caring staff and wide selection make it a popular choice, though customers hope for continued attention to personal boundaries and respectful service.
Christy was so amazing! She was so patient and was great!!
May 2023
Excellent customer service The girl that helped me find the perfect pandora gift was very friendly and patient . I'll be back for sure
July 2022
Krystal was very nice. She gt me to buy my favorite chocolates pecan turtles. And im glad she did they were delicious. Thanks for the great customer service
