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November 2023 by Mark Auberzinski
Purchased a new 2023 Lexus GX460 and the transaction was outstanding at Lexus of Jacksonville. Our car salesman Shannon Peek listens to our needs and makes it happen without the back and forth process. Elizabeth Ferrell the Finance Manager closed the deal quickly and we were on our way. We are extremely happy with our new car which will not be our last.
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November 2023 by Crystal Johnson
I had such a smooth and seamless car buying experience with Jeff at Lexus of Jacksonville. I live an hr away so Jeff was able to send me options via text and I was able to fill out the prequalification app online as well. I made a decision on a certified 2022 Rx 350. I was in and out with my beautiful new car in no time.
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November 2023 by Mike Hicks
This is the place to buy a car if you want to have a great experience! My next Lexus will be from here as well. I worked with Philip Williams as my salesman. He was knowledgeable and polite. The general sales manager, Kris Waterman, took the time to come say hello to my wife and I and visited with us for a little while. We appreciated the effort to make us feel at home!
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October 2023 by lynette boatner
Sandra was very responsive from the very start. She reached out to me regarding my request for a vehicle that I was interested in purchasing, and she did everything that I requested to insure that I was satisfied with the vehicle. This was a long distance purchase, and I have never done that before. Therefore, I had a lot of questions and reservations. Sandra was patient and understanding. She had a very positive, upbeat attitude, and provided excellent customer service. The vehicle is a gift for my daughter's sixteenth birthday coming up in November. It was a very special purchase for us, and will always be remembered in a special way. We are very satisfied with Sandra's assistance, and the Team at Lexus of Jacksonville. Way to go!Thank you!-Lynette B
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October 2023 by Shelly
Just purchased a Lexus RX 350 - Frank, our salesperson, was great - no pressure and very helpful. Bob from Finance made the paperwork process quick and easy. Great team! Will definitely consider going back for future purchases.
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September 2023 by Svetlana K.
It doesn't matter why you came to Lexus dealership, whether you buy a car or get it repaired, it's a pleasure. You don't have to wait, everything is on time. And it's even better when your service advisor is Jennifer Becker. Jennifer provides the best customer service! She is very nice professional, thoughtful and very knowledgeable. My car was in good hands.
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September 2023 by Mr. Holmes
Byron did an amazing job at making this an easy and stress free car purchase! I called him on Tuesday with an offer and we picked the car up on Saturday. We are loving our new ES 350 after only a few hours of owning it. Thanks again, Byron and Lexus of Jacksonville. You guys have a client for life!
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September 2023 by Nan Smith
Larry Berry is excellent. He is service oriented, knowledgable, and has great people skills. The team is helpful. A testament to their honesty is that they found money in my car and set it on the console when the car was returned after the service. My car was serviced and sparkling clean when returned. Great dealership all the way around!
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September 2023 by Kimberly Hutchinson
We were so hesitant to make the car shopping journey, but so thankful it started & ended at Lexus of Jacksonville! Morgan, our sales associate was attentive & listened to our needs! He made the car buying process laid back & never pushed us to buy new instead of used! Would highly recommend anyone to go see Morgan even if you are just looking to see the what Lexus has to offer! We are now proud owners of a Lexus RX 350 & thankful for Morgan & the team at Lexus of Jacksonville for giving us an amazing car buying experience!
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August 2023 by John T.
I had Paula Clemens assist me with servicing my car for maintenance and a loaner car. Paula was excellent at providing services quick and efficiently and provide all updates. I will recommend anybody to ask for Paula. Thank you Paula for your kindness and service!
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August 2023 by Jean Stone
Lexus of Jacksonville was everything I had hoped for and more..Their chef made us lunch and brought around chocolate chip cookies!! However, the real sweetness was the smart, personable Jennifer who made our purchase so seamless. Easily a 5 star recommendation for me!I have owned 3 Lexus Rx 350 in the past, and I’m so glad to own this beautiful Rx hybrid. It’s a treat to drive.And through the assistance of their tech advisor I am learning all the bells and whistles easily.
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August 2023 by crystal parker
After having the most horrible experience at Toyota which is my go to.. Lexus of Jacksonville turned my experience around! Jennifer and Bob were an absolute pleasure to work with! I love my new Lexus and would refer anyone there! Thank you for a fantastic experience!
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July 2023 by Danette
Matthew was great to work with. He took the time to answer all of my questions and was very detailed. He made sure that I was able to obtain the best financing and I felt comfortable with the entire process. I would highly recommend him as well as Fields Lexus.
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July 2023 by Claudia Napoles
Steve was amazing he made the process of choosing and buying a new car super easy and was very accommodating. He took care of every single detail for us so what I assumed would be hours and hours of work was able to be done in no time.
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July 2023 by Kern Baker
Super service at Lexus of Jacksonville.Got here for my scheduled appointment and Zach was ready for us. He explained what service would be needed for 30K… we waited, had breakfast and our car was ready a little earlier than expected.Received a video from the technician as well telling me my car was within specs!Thanks for a great experience!