Life Storage on 3858 Old Sunbeam Rd in Jacksonville, FL offers a wide range of storage solutions to meet the needs of its customers. The facility is known for its large selection of storage units, drive-up access, climate-controlled units, electronic gate access, and on-site manager. Customers praise the exceptional security, ADA compliance, and convenient freeway access. The staff at Life Storage is consistently praised for their exceptional customer service. The store manager, Joanne, is described as very friendly, helpful, and knowledgeable, always going above and beyond to assist customers. Other staff members, such as Travis and Thomas, are also noted for their attentiveness, professionalism, and willingness to go the extra mile. However, not all customer experiences have been positive. Some customers have reported issues with the manager at the Southpoint location, who is described as mean and unprofessional. Despite this, the overall consensus is that Life Storage provides a clean, secure, and convenient storage option, with a commitment to exceptional customer service that is exemplified by the staff.
JoAnn HAS Gone above & beyond Professional Customer Service with her display of care for each renter and the facility. Thank You for ALWAYS being Courteous Cordial and Kind even during some VERY rough visits to the unit. Appreciate the Great Job of You DO!
September 2025
So convenient and friendly. Joann is amazing. I love this place. You can use the app for everything you need!
August 2025
Mrs.Joann had amazing costumer service and facility was very clean. 5 stars
