Mayo Clinic Pharmacy has garnered a mix of feedback from its customers. Many appreciate the clean and efficient facility, noting that the support staff is generally receptive and helpful. The scheduling process is described as easy, and the communication through the patient portal is timely. However, some reviews indicate room for improvement in efficiency, with reports of long lines and staff members sometimes disappearing from the service area. While most experiences are positive, one customer highlighted a negative interaction with a pharmacy staff member, describing her as rude and unhelpful when handling a prescription transfer. This incident stood in stark contrast to their previous pleasant encounters and raised concerns among other customers in line. Despite this isolated incident, many reviews emphasize the professionalism and competence of the staff, including receptionists and medical personnel, who are often praised for going the extra mile to assist patients. Overall, Mayo Clinic Pharmacy is regarded as a well-run establishment within the Mayo Clinic, offering quality care and support, though some customers suggest that staffing levels and efficiency could be enhanced to improve the overall experience.
Customer service is always very nice and professional.
April 2026
Every single time they have always taken good care of me. They took care of my brother, the three months we lived at the Hope Lodge while he underwent his stem cell transplant. The pharmacy is amazing.
April 2026
Sometimes it's difficult to get meds and the wait is long. But otherwise, I'm on a large amount of meds and Mayo almost always has what I need.
