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November 2023 by Allen Culberhouse
I came to the Mercedes in Orange Park, Florida and as usual Ted the Service Advisor was on top of my situation. He handled what I needed with prompt service and professionalism. He had a loaner car ready for us and we enjoyed driving an SUV for a change while our our CLS 550 was being worked on. We were contacted the day our car was promised and traded the loaner back in for ours. The whole process was that simple. Thanks Ted!!
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November 2023 by Danielle McMorries
I recently brought my vehicle in for service related to a recall. I must say from the moment I pulled into the service bay the red carpet was rolled out with the level of service. I was taken care of by Mike Louis and the service he provided was top tier! He explained everything from top to bottom on what to expect and got me off rolling in a loaner in no time. He is truly a star player for this location and a true asset to the team.
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November 2023 by Medina King-Harris
Rodney is always prompt when getting back with me for answers or directions to my questions. I'm a quite satisfied with his service. I trust that he has my best interest,which is comforting in this economy .
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October 2023 by Lynn Jones
Ted is an awesome service advisor. I trust him to take care of my car’s service needs. I can always count on him to give me good advice.He’s the reason I will consider buying another Mercedes when the time comes to get a new vehicle. Service after the sale is what’s most important.
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October 2023 by Natalie Fleming
Great experience taking my car in for service! The team at Mercedes Benz was very friendly and communicative. My Service Advisor, Zarinea made sure all my concerns were addressed and that my car was serviced promptly. The team members also remembered my name when I came back to pick up my vehicle despite this being my first visit. Very impressed!
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October 2023 by Jqueen
Love ❤️ this place! They will get you right! The Service Dept. provides fast and friendly service with a smile. I also love the free in/out car wash for ALL Mercedes-Benz buyers. They also tinted my truck's front two windows. Thank you to the young man who tinted my windows (you did a great job). Thanks to the Manager of Mercedes-Benz of Orange Park and my Consultant. I appreciate your kindness and courtesy. Keep up the awesome work!
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September 2023 by Demetta Vereen
I was so pleased with the professionalism and support from Trevor, my service advisor and Paul, service manager. They really made me feel like they value my business and more importantly me as a Mercedes-Benz customer. Thanks so much for your friendly demeanor and welcoming attitude. I feel totally comfortable calling on you all for all my service needs.
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September 2023 by Mig Paredes
I just wanted to thank Andy T. (Service Advisor) and the rest of the service team for their work in getting me back on the road. Especially when it was at the tail end of their Saturday. Also thankful to have decided on getting tire and wheel protection, along with the maintenance plans up front. I highly recommend it for any new buyers considering purchasing these high end vehicles. Great work all!!!
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September 2023 by Brenda Griggs
The car service in Orange Park Mercedes dealership was amazing!! Mike, my representative so attentive and informative with the status of my car. now sounds Boulevard show me complete details step-by-step going on with my car. , Mike definitely was customer service obsessed, I will be coming back again. To see Mike the service rep.
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September 2023 by Young Grizzly
I worked with Jhanie Bucsit and team to get me into more debt…I mean get a super nice S580. They made the deal work and I am happy with the service.
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September 2023 by marianne baugh
Everyone was very friendly. It was my first time there, I enjoyed a complimentary omelet made by a nice woman. It was delicious. Had trouble when I had to check out because it was over $100.00 from quote given twice. The manager was called and made it right. Visit was pleasant. A+ will be back.
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August 2023 by Semetrius Cannedy
I had an amazing experience working with Jhanie Bucsit. Jhanie was friendly, professional and went above and beyond to meet my needs. If you’re in the market for a new vehicle, I highly recommend visiting Jhanie at Mercedes- Benz of Orange Park!
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July 2023 by David bate
Marc Miller was a pleasure to deal with. Explained every detail, timely updates on delivery process totally seamless. If I could give six stars definitely would keep up the great work Marc will definitely recommend to all friends and family
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July 2023 by Micoj Daylites
Takes so long and the cafe closed after 1 pm never open at least for a snack . Only service my in this place can’t even have a nice perks for the price we pay for service .
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July 2023 by Jeffrey Lapread
Everyone at this dealership is beyond professional. Rode down from Atlanta and was serviced by Mr Glover and Mr Austin. Straight to the point, patient, professional and very helpful. Truly thankful and blessed to have been appointed to them. Thank you Mr Glover and Mr Austin!!!
