Mercedes-Benz of Orange Park offers a top-notch customer experience with a focus on convenience and safety. The dealership provides contact-free sales options and enhanced sanitization, including Anti-Microbial vehicle treatments. Service is highly praised, with staff members displaying professionalism, politeness, and friendliness. Service advisors like Rodney Rivers are known for their exceptional, stress-free assistance from start to finish. The courtesy driver, Tammy Ann, is friendly and makes rides comfortable. Customers appreciate the attentive service team, including service writers and managers, who keep them informed through explanations and follow-ups, sometimes with videos of repairs. The dealership also offers amenities like breakfast during waiting times, with courteous cafe staff. Overall, the staff’s genuine care and focus on customer satisfaction make every visit a pleasant experience. Many reviewers highlight the helpfulness, kindness, and professionalism of the team, making Mercedes-Benz of Orange Park a trusted destination for service and sales.
I drive an extra 20 mins to go to the Orange Park location because of their service. They went above and beyond in getting my car fixed. Highly recommend!!
September 2024
My Service Advisor is Rodney Rivers. He is always professional, polite and pleasant. There's to worries from start to finish. He's exceptional. Excellent service from picking up and returning my car
September 2024
Bought my new GLE 450 ! a great experience thanks to Alex , Austin , Rodney , and Deniz!
