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November 2025 by DJ Jones
Horrible company experience from the store to calling customer service! Please get it together
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September 2025 by Zel Hollins
Jessie, She was great with helping me today. I'm appreciative and truly grateful for handling my issues and resolving these problems so thanks so much and stop in so she get you as happy with your device and services.
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August 2025 by Chad Humphries
Horrible. Avoid this store. They are to worried about commission Blatantly lie to you. Tell u there no upgrades trying to force you to cancel existing account and open new one. Told me I couldn't get phone upgrades after 12 years I've been with metro. The phone I wanted was over $300. I went to metro in Orange Park they gave me the exact phone I wanted as upgrade and it was $120 not $300 like the 103rd store said.
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December 2024 by MaireMay Manuel
Ms. Kathrin at the MetroPCS store on 103rd Street gave amazing customer service! She went over and beyond to help switch my cell phone carrier an assisted me in obtaining the information needed to keep my current phone number. She communicated with the old service company and then helped me to select the best possible new phone for all of my specific needs. She did this in the most efficient and polite manner! I felt as though I had been coming to your store for years. So professional and courteous, she has a true gift of helping others. You can tell that she knows how to do her job and does it extremely well. I left feeling great and my phone was immediately accessible to everything I use on a daily basis all my information etc Thank you so very much Ms. Kathrin from the bottom of my heart,🤍 I love my Christmas present and it was made that much more special having been set up ready to use! I appreciate you so very much and hope you have a Merry Christmas & Happy New Year!
Sincerely, Maire M.
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October 2024 by sirenita Palma
I didn't like the service, a blonde-haired girl told me that my Galaxy phone was blocked, she was lying, she didn't want to help me just because I didn't buy a phone there, you pay and buy the phone wherever you want, the service is paid. I don't recommend that you go with your phone bought from other places they always say they are locked my phone was unlocked I went to another place and there they helped me bad service there when I was there a brunette lady was there and she asked him if he was going to buy a phone on Amazon they said no because they were of no use That's when my friend was saying that to me, they thought I didn't understand because the lady was speaking in English.
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October 2024 by Katie Davis
The older gentleman that owns the store was very rude!!! He was on the phone talking in his language unknown to us as we kept asking him questions, he kept steadily having his private conversation. JUST RUDE!!!
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July 2024 by Maria del pilar Benavides
The Cuban lady speaks in Spanish, she treated us very kindly and gave us solutions to our concerns.
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June 2024 by Linda Brannon
Very friendly and very educational
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April 2024 by Karely Fabela
Hire people that want to help!
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April 2024 by Morgan Harrington
phone service 0/10, customer service 0/10. i switched company services to T-mobile and i 100% RECOMMEND LEAVE METRO. i also called this specific location a few minutes ago & they hung up in my face after saying hello as if i couldn’t hear them or something. shut this place down.
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April 2024 by Victoria Guimaraes
Sam was excellent and made our purchase super efficient thank you so much for all you guys do!
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February 2024 by cinthya I
They deserve a zero worse customer service and find ways to get money from you
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January 2024 by Debbie Brown
Don't bother calling they don't care enough to answer. Called the location on Wilson the guy answered the phone and helped me out. Told me to come by and he'd take care of it. Drove past the location 2 employees inside guess the two of them are deaf or the music is up to loud to hear the phone ringing.
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January 2024 by Dionna Grace
Total liars..rip offs..cons. stay away
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November 2023 by Wendy Wood
Hard to get on the phone
