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August 2024 by Jose Saenz
Make sure you ask about the features they add on your plan.
I trusted the salesman (1st mistake), when he said if I switch numbers, I'd get a "free phone" and "free Amazon Prime."
When I got my $87 bill, I immediately called and found out Prime wasn't free.
Even after cancelling my Prime account, the very next day I get a "Welcome to Prime" email.
The person at this store basically took it upon themselves to add it back on I guess since he didn't want to lose his incentive.
That is the literal definition of fraud!
Another thing, T-Mobile themselves confirmed they no longer have a corporate store, so don't believe them when they say that's their "corporate" office.
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July 2024 by Chelsea Allan
Today I went to Metro PCS off Philips Hwy and Kalei assisted me. He was kind, funny and professional. He was great and I highly recommend his service. This was a great experience, thank you!
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July 2024 by karolyn welford
Another awesome great experience Ms Keke was above and beyond my expectations thanks
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July 2024 by Bob Tomes
Don't care for this location, it used to be A great location, but now it seems they just want to sell you new Electronics
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June 2024 by Andrew Lewis
Philips Hwy location, (near Baymeadows), service is horrible! How many times has the kiosk inside been "broken" and the outside one "wouldn't give change", so customers are forced to be helped by rude staff that charges extra at the register? I called and complained with the promise they would call back........still waiting on that call.
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June 2024 by S White
Lala provided excellent customer service. So nice and helpful. Thank you forgetting everything set up on my phone.
Metro needs more employees like you!
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June 2024 by Samantha Perry
Metro isnt what they use to be. T mobile shouldn't have taken over
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June 2024 by Montrez Middleton
Very helpful after being ripped off by another authorized dealer. The representatives were honest and upfront and even handed me an itemized receipt
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April 2024 by Precious Givens
Naj as well as Amanda was so helpful we had purchased a phone online and it was locked. There were able to get his phone all squared away. So thankful for them.
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April 2024 by Marlaina Gut
La La helped me today to find the most cost efficient solution , both over the phone this morning and at the retail store this afternoon. She was knowledgeable, professional and polite. I really appreciated her friendly service. Kudos to La La.
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April 2024 by Anthony Gomez
Found out the old MetroPCS corporate stores are now resellers. Great deals for new accounts
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February 2024 by T T
This place is great I highly recommend it I came in here with some issues with my phone that I bought and they were able to spend quality time and fix the issue my wife and I always get our phones here.The service is really good there's a variety of helpers.
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December 2023 by Maria Rodriguez
Tevin was Great explaining my warranty. Alonjra was Awesome, keeping my spirits up.I was a mess. And my super hero Richard so knowledgeable help me with it all.I am happy see diversity in a store everything comes together.I am a Metro Customer for life.Give them recognition.
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December 2023 by Robert Lee Johnson
Tevin & Lexie at the Phillips hey store Are AMAZING. Please hire more people like them
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November 2023 by Ms Jones
I really hate that Adriana isn’t working here anymore. It literally ruined my entire day. Faithfully every time I walk in here, the girl Pashun has a nasty attitude. I came in a few days ago with questions and Pashun just seemed irritated almost as if she did not want to be at work this particular day. It definitely was not the first time I’ve dealt with Pashun and her nasty attitude. The worst thing this store could have done was letting Adriana go to another company. Her level of patience and people skills are top tier. She was the reason my family and I continued to come to this location. After corporate left Adriana was the best thing in this store. She is literally a breath of fresh air. I heard she is now at a T-mobile and I am definitely looking to go see her along with my family of 4 just as soon as I find out exactly where Adriana is located. She made a huge imprint on me and it means a lot when a complete stranger shows the compassion this girl showed when I’m spending my money! Metro may have good plans but I am all about the way people talk to me and treat me and Pashun and her attitude definitely is not it. If I ever have to go back to this I will not be dealing with Pashun. She also lied about some items that I purchased saying that they came with my phone but I was very well charged for them and I do not appreciate when people get over on me just to make a sale. If I could give no stars I would… when Adriana left, the customer service also left and that’s major to me as a paying customer!
