NAPA Auto Parts is a reliable and customer-focused store serving the Jacksonville area. It offers a wide variety of auto parts for cars, trucks, farm, and marine vehicles, with over 6,000 stores and 16,000 AutoCare centers. Customers appreciate the convenience of in-store shopping, delivery, and curbside pickup, making it easy to get the parts they need quickly and safely. The store is known for being clean, well-located, and providing impeccable service. Staff members are helpful, polite, and willing to go the extra mile to assist customers, including seniors. Many customers found the staff knowledgeable and resourceful, often finding hard-to-get parts like specific fuses and U joints efficiently. The store’s commitment to quality and service is reflected in positive experiences with associates who are friendly and attentive. Overall, NAPA Auto Parts is praised for its wide selection, availability of parts, and excellent customer service, truly embodying the motto, "Our Motor Never Quits™."
Kelvin was more than helpful with assisting me in finding the products I needed. The entire sales team had such a positive spirit throughout my time in the store. Great customer service is not the easiest to come by and I appreciate the entire team at this location for their professionalism and kindness. Positivity goes... read full comment
December 2025
I delivered a whole semi of blue def and they had me unloaded quick. Nice BIG parking lot to maneuver around. I called the day before and they said I could park in their parking lot that night. Really nice guys and very respectful. 5 Stars all day long!
February 2025
Kim helped us so much very friendly and knew her parts and how to find them. TY 😊
