Quest Diagnostics offers a range of lab testing services, including COVID-19 antibody testing by appointment. The location provides various tests such as routine lab tests, pediatric specialty tests, glucose tolerance tests, and wellness assessments, some with biometrics like height, weight, and blood pressure. Appointments are preferred and can be scheduled online through their website, which also offers tips for preparing for tests. Walk-ins are generally not recommended due to limited space and the busy environment, especially during peak hours, as the waiting room can become crowded. Patients often receive a check-in link via text, which helps streamline the process; wait times are typically around 10-15 minutes once checked in. The staff at Quest are described as polite, helpful, friendly, efficient, and competent, creating a generally positive experience. However, some reviews mention the facility's physical condition, noting cracked and stained drywall and floors, which can give a dirty feeling. There are concerns about understaffing, especially during busy mornings, leading to long waits and the need to turn away walk-in patients before closing time. Despite some frustrations with location and staffing, many customers feel confident in the professionalism of the staff and appreciate the overall service. Overall, Quest Diagnostics provides essential testing services in a professional environment, with an emphasis on appointment scheduling to improve the patient experience.
I’m tech savvy but many of your clients are not. They were all struggling with check in. You need a receptionist!!
January 2025
Had an appointment, got right in, the staff was very friendly and helpful.
September 2024
The people are polite and professional. What can really be said about this place, other than that. It's a Lab that collects bodily fluids for testing. Pretty much cut and dried, routine operation.
