Quest Diagnostics offers a variety of testing services, including COVID-19 antibody testing by appointment and routine lab tests such as blood and urine testing. Located on the corner of Sunbeam Rd and Phillips Hwy, the facility operates Monday through Friday from 6:30 am to 3:30 pm, with early closures on the third Tuesday of each month. The site has received praise for its professional and caring phlebotomists, who are noted for their skill and pleasant demeanor. However, many reviews highlight significant staffing issues, often leading to long wait times. Customers express frustration over the bare minimum of staff, especially during busy periods, which results in extended waits even with scheduled appointments. While the automated check-in system allows for some convenience, customers often find themselves waiting well beyond their appointment times. There are calls for Quest to hire additional staff to improve the experience, especially for walk-in patients who may not be aware of the need to book appointments in advance. Overall, while the quality of care provided by the phlebotomists is commendable, the location struggles with staffing levels, leading to a crowded and occasionally chaotic environment that detracts from the overall experience.
Love that the employees are friendly!!! Especially Jose! Thank you!
July 2026
I was extremely impressed with my technician. I have very small veins, which many are unable to succeed with drawing my blood. My technician took extra time and and both made me comfortable and succeeded on her first attempt.
July 2026
Jose is AWESOME! He was skilled, able to get me in and out within minutes, and had a great attitude. Thanks again!
