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December 2023 by Alexa Marie
Way better location than any other Truist I’ve been to, staff always greets you, the tellers are great , it’s all very welcoming, and that’s saying a lot for Truist. I only recommend this location.
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October 2023 by Andrew Malinowsky
Waited for 1.5 hours with one person in front of me for loan officer, just to hear that I have to wait another 5 days to receive pay off letter for auto loan...Highly disappointed. I got same letter from Vystar in 10 min.from the teller.
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September 2023 by Lynn Kercher
This is my dad’s account and we ended going there more than once to add me to his trust. We had an appointment and the branch Mgr was more concerned about other things than helping us…leaving several times. My dad is elderly and in poor health; it didn’t matter to her as she had us waiting there for almost 1/2 a day with almost Nothing accomplished! Worst experience with a financial institution I’ve ever had! I’d rate a 0 if it were an option. So glad the funds are finally all elsewhere now.
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August 2023 by Joseph Poletto
ANSWER YOUR PHONES! HAVE WORKING PHONE NUMBERS. I bank with another National Bank. This past week I received a check through Bill Pay where the other party banks with Truist Bank. There was a concern with the check (even though I knew it was good). My bank representative tried on 4 different occasions over the course of 3 days to contact someone at Truist only to tell me that no one at Truist answers their phones. Dumbfounded I called the same number my bank representative called and surprise surprise, the phone rang and then was disconnected. How does this bank survive if no one answers the phone? If you are trying to build up your customer basis, ignoring phone calls is not the way to do it. Thank you for adding my stress to my already hectic schedule!
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April 2023 by Mason Vadney
Didn't honor their sign up promotion after completing all of the necessary steps. They told me unfortunately there was nothing they could do. Terrible customer service, go to bank that actually does what they say they'll do and doesn't only have overseas customer support.
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April 2023 by Don Nichols (BlueDragon)
Nothing but frustration, very long time clients and treated like we have never done any business with them.
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March 2023 by Caroline Brown
I had major fraudulent activity happen on two of my money market accounts. Within a week more than $8,000 was stolen from me. Although I'm not very happy that transactions like this can take place without my knowledge, I was grateful for the assistance that Isabel Fuentes provided at this Truist location. She took the time to help me file the claims, open new accounts, and close the compromised ones. She was friendly, knowledgeable, and quick in her response. Thanks to Isabel, I received my funds back within days. Thank you Isabel!
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March 2023 by Helen M.
Nicki is the best @ Orange Park Branch on Blanding.She helped me build my credit from non existing to Excellent only within 2 years!!
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January 2023 by WhistleBlower Florida
Would not recommend this location or the employee Michelle at all! She is always rude with an attitude and doesn’t know how to talk to customers!
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January 2023 by Jessica Guihan
Michelle at this location is veryRude and has no customer service at all.
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October 2022 by Christina Rauschert
If a zero was possible or even negative numbers - since this company took over there “Motto” is actually the opposite.This manger so important he couldn’t even call. Not even half way into the next week.Left my family at their mercy all weekend now into the week“ Care everyone and every moment matter “No one can take responsibility.No straights answers.No calls because whatever he was doing was more important then my 6 children -Called my home branch for help first they just passed the buck -Purple is a color these guys shouldn’t be wearing.Virginia Beach Towne Center ?????
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September 2022 by J F
The tellers at this branch accept fraudulent checks and the managers will cancel/close your debit/credit card for no reason.They do not care about their clients.
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April 2022 by David H.
This Suntrust is now a Truist Bank due to a merger. Weird name but this location is really helpful if you have to go inside the bank. I went inside to make a deposit (first time in a long time I had done that) and there were several tellers there to help me with no line at all. I try to do everything online or drive-through if I must but they made a rare trip inside the bank really fast and easy.
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March 2022 by Chris M
This bank is permanently closed... please change the info to note this for future customers.
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September 2021 by Ciara
THIS LOCATION IS PERMANENTLY CLOSED not even any furniture inside