The Truist branch provides generally positive experiences for its customers. Visitors find the staff friendly, helpful, and explanatory, making account choices like checking or savings easy. The staff is appreciated for their assistance and professionalism, especially during more complex issues. One customer highlighted that their interactions with a particular teller, Kyle, were outstanding, describing him as kind, understanding, and highly professional. This level of service contrasts with ongoing struggles some customers have faced, but the branch staff’s dedication to good customer service is evident. Customers also note that the process of closing accounts or resolving deposit issues is quick and straightforward. Additionally, some customers discover that their local branch is their home branch after many years of banking, and they feel positively about the overall experience. Overall, the branch is seen as a convenient and friendly place to manage banking needs, with staff that are eager to assist and make the banking process smooth and easy.
Me and my wife went by this branch today to ask some questions about loans. We where helped by Jennifer, she was able to answer all of our questions and helped to point us in the right direction. We had a great experience thank you!
December 2019
Me and my wife went by this branch today to ask some questions about loans. We where helped by Jennifer, she was able to answer all of our questions and helped to point us in the right direction. We had a great experience thank you!
June 2019
They always have taken care of my needs with great customer service.
