The Truist branch provides generally positive experiences for its customers. Visitors find the staff friendly, helpful, and explanatory, making account choices like checking or savings easy. The staff is appreciated for their assistance and professionalism, especially during more complex issues. One customer highlighted that their interactions with a particular teller, Kyle, were outstanding, describing him as kind, understanding, and highly professional. This level of service contrasts with ongoing struggles some customers have faced, but the branch staff’s dedication to good customer service is evident. Customers also note that the process of closing accounts or resolving deposit issues is quick and straightforward. Additionally, some customers discover that their local branch is their home branch after many years of banking, and they feel positively about the overall experience. Overall, the branch is seen as a convenient and friendly place to manage banking needs, with staff that are eager to assist and make the banking process smooth and easy.
Seems like only the negative Debi downers leave reviews anymore. This branch is an Excellent Bank with excellent Service. Samantha was exceptional. Friendly courteous, and efficient.
March 2026
My usual branch didn't have a notary on staff today, so I ended up at the Mandarin branch. Marilyn was extremely helpful, efficient and friendly. All banks should have more Marilyns. Glad I'm with Truist.
February 2026
Been with them a long time and only excellent service. Truist is the best. 5 stars
