Truist offers consistent and friendly service across its branches. Customers note that teller services are available through drive‑thru lanes and that in‑person visits require an appointment, with some branches closed for enhanced sanitization. Clients who have been banking since BB&T, close to 25 years, praise the staff for always being friendly and super nice, and many say they are very happy with the services. Truist is described as the best bank experience on a consistent basis, with staff who stay after hours to help set up business accounts when urgent. Customers appreciate the honesty, respect and quick assistance for money orders and other needs. The Oakleaf team is seen as amazing, knowledgeable, and deserving a raise.
Been Banking with them since BB&T, close to 25 years. Always friendly staff regardless of which location. Very happy with their services.
October 2021
The Bank manager was awesome! He stayed an hour over after the bank closed to help me with my account that was hacked to secure it! This bank reported fraud to me and saved and secured my money! 100% satisfied and they went over and above!
July 2021
Super friendly and helpful staff. I went to get $2 bills for my nieces, and they had a few for me.
