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November 2023 by Mike 1AgoFast Coburn
I was upside down in my truck and they had a 2023 M240 that I wanted. My salesperson Ryan Meyer went absolutely above and beyond to help make it happen. The entire team was amazing and instantly made me feel like part of the family. No pressure, just 100% focused on the customer experience. Outstanding experience, go see Ryan…..one of the best! And by the way, this car is amazing!!!!
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November 2023 by Brandon Vasser
I needed some work done at Tom Bush BMW. The service was outstanding! Thanks to Tommy explaining all course of actions being completed on my vehicle. Tommy ensured I knew what was needed to be completed and why. Tommy customer service was very professional and I would come back to this dealership alone based on that alone. Highly recommend this dealership.
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November 2023 by Tara Carpenter
I always get outstanding service with Clem. He's very courteous and puts his customers first. If your waiting on your vehicle to be serviced, he checks in with you to make sure you're okay and don't have any questions. And if I just drop off my vehicle, I get updates throughout the day. I don't ever have to wonder what's going on. I would recommend Tom Bush to family and friends.
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November 2023 by Robert Gonzalez
My shopping experience at Tom Bush BMW Blanding Blvd was great. My salesperson, Vanessa Shepard, was awesome. She worked diligently to get the deal done. The Finance Manager Jorge was also great. Truly enjoyed the experience.
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November 2023 by Ryan Delpesche
This was the easiest transaction I ever had before. My wife and I just recently purchased an X5 from this dealership and the experience was amazing. We initially worked with Don who was super chilled and not pushy at all. While Don was on vacation, he set us up with Isaac for our vehicle delivery. Isaac was a pleasure to work with as well and he took the time to show my wife all the features of the new vehicle. Even the finance person Jorge was great. He didn't try to oversell us different packages, he just got us what we needed. I definitely recommend this dealership for anyone looking to purchase a vehicle.
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November 2023 by Carter
Rehmar took excellent care of me as a customer, from the initial consultation all the way through the repair process. He took the time to update me by text each day on my car’s repair and the inspections I ordered were done thoroughly and professionally. My service experience was top-notch and I will most definitely be back to see the great folks at Tom Bush whenever I have a repair or automotive need.
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October 2023 by Tierra Holsey
Stephanie Vosburg, I thank you.I recently had the pleasure of working with Stephanie who provided truly exceptional service. From the moment I walked into the dealership, her professionalism and knowledge were evident. She took the time to understand my needs and preferences, and then guided me through the available options, providing valuable insights along the way.What impressed me most was her level of attentiveness and patience. She never rushed me or made me feel pressured to make a decision. Instead, she listened attentively to my questions and concerns, addressing each one with care.Not only did she demonstrate an impressive understanding of the products, but she also had a genuine passion for helping customers. Her enthusiasm was contagious, and it made the entire shopping experience enjoyable and stress-free. She went above and beyond to ensure my satisfaction, offering personalized suggestions and going out of her way to accommodate my specific needs.Moreover, her professionalism extended beyond the initial sale. She followed up with me after my purchase to ensure everything was going well and to answer any additional questions I had.I would highly recommend Stephanie and her team to anyone in need of expert guidance and support during their car shopping experience.
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October 2023 by Marsell Brown
Vanessa Shepard has been my Sales Advisor for the past 3 years. She does a phenomenal job and helped me purchase my 3rd BMW. She kept me up-to-date on my 2024 X3 order. Me and wife had the pleasure of picking up our new vehicle from the BMW Plant in Spartanburg, SC. The BMW Performance Center Delivery Experience was blast. I have a new found appreciation for the capabilities of the BMW. I want to thank Vanessa and the BMW Performance Center for an amazing experience.
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October 2023 by HardWork WORKS
Jennifer Honse (Franke)-service specialist and Ryan - sales combined to provide an amazing dealership experience. Both were professional, thorough, extremely knowledgeable in their crafts, and frankly without them I would not have purchased my 2024G83 M4. Even Gloria at the front desk was so welcoming and sweet that the entire experience from pulling up to leaving is perfect every time.Thanks Tom Bush, Jennifer, Ryan and Gloria!!
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October 2023 by ManOLight
Picked up my brand new M2 at the end of September from Tom Bush BMW of Orange Park. Have been working with Ryan Meyer since April when I put a deposit down. From the moment my family met Ryan we knew he was not your stereotypical “sales guy”. He exudes genuine southern hospitality and has a friendly disposition that makes you feel like you’ve been friends for years. You can tell he enjoys what he does and that he wants to help you find the car that’s right for you, not just make a sale. Thank you Ryan for taking great care of our family and for making our entry to the BMW family, one we look forward to lasting a very long time. Special shout out to Jorge Guardincerri our finance guy for helping explain the finance options and guide us to the solution that best fit our family. You really put us at ease with a better understanding of the different options available to us. We look forward to staying in touch as we come in for car servicing throughout ownership. Sincerely, The Wagners
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September 2023 by Rae collard
My BMW broke down about a month ago and after having 2 different mechanics look at my car, I finally decided it was time to find a BMW dealer to take a look at it. I wish I had done this when it first broke down. My car got dropped off at Tom Bush BMW last Thursday and they had it fixed by the following Thursday. It was such a great experience as after they tech looked over the car and found the issues,they then sent over a video report explaining and showing what issues they found and I appreciated that a lot. Mr. Clem Myles and Noah were amazing and I’m so grateful for them. I now know where to go for maintenance on my car. Thank You
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September 2023 by Jessica Sales
Douglas was an excellent salesman who is extremely knowledgeable. He was patient and sold me a beautiful 4 series convertible.
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September 2023 by Fierce One
I recently visited Tom Bush BMW of Orange Park, where I experienced one of the worst sales men I have ever encountered. Initially, I was given a test drive in a vehicle that I was interested in, but I wasn't quite sure whether or not I wanted to purchase it just yet. So, I later requested a second test drive via phone conversation with the same sales representative. During the conversation, he made a sarcastic statement, " Why do you need a second test drive? The car hasn't changed. " Which I felt was rude, to say the least, even if it was a joke. Also, during that same conversation, I subsequently set up a second test drive with him for the following Saturday. The appointment was scheduled for 4 pm. But when I arrived there on Saturday, ten minutes in advance, I had to wait 25 to 30 minutes before the sales representative brought a second sales representative to me to perform the test drive instead, because he failed to honor his obligations to our agreed appointment. It was later revealed that the other sales rep was inexperienced and had only been employed there for one week. Needless to say, he was unfamiliar with that particular vehicle, plus the vehicle was unavailable. I sat another 25 minutes waiting. When the vehicle finally became available, the display screen on the car was inoperable and took 20 minutes to fix, which made the experience even worse. After leaving the premises, I began to receive several communications in the form of email, text, and phone calls from the original sale representative, which I decided to ignore because of his unprofessional conduct. He eventually became frustrated and sent a final email that read, and I quote, "Thank you for wasting my time. You can work with someone else from this point forward." This man should not be allowed to work with any customers with such a rude attitude, and disrespectful conduct. I've since spoken with a manager who is working to correct this issue.
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September 2023 by Barry Buchner
We purchased our first BMW, 430I yesterday from Moe at Tom Bush. We have owned numerous high end cars but knew little of the BMW. After finding the car on line and inquiring, Mo called right away, discussed the car, pricing and potential trade in. We drove up the next day to be pleasantly welcomed by Mo and the whole sales team. The pricing with trade came in under expectation and car was purchased. Greatest car purchase experience of our 43 years of marriage. This was the first of more BMW's we will purchase from Mo, Charlie the manager and whole team. Thank you so much. Went to Daytona BMW the day prior dressed in jeans and a tee shirt only to be snubbed by the salesman and walked out!!! NEVER judge a book by its cover!
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August 2023 by Rohnda Hibbard
Stephanie Vosburg is the best. She works over and beyond for her clients. Tom Bush treated me so well and I love my car.
