Tom Bush BMW of Orange Park is a family-owned and locally-operated dealership known for providing top-notch, five-star service. Customers consistently describe their experiences as smooth, professional, and highly satisfactory. The staff is frequently praised for being helpful, knowledgeable, kind, and not pushy. They are customer-focused, ensuring clients feel taken care of and respected throughout the entire process, from sales to service. The sales team is noted for being professional, outgoing, and efficient, offering detailed explanations and test drives without pressure. They make the purchasing process straightforward, with a finance department that is friendly and efficient, often handling paperwork seamlessly. The service department also receives high marks for excellent support, ensuring customers are cared for even when parts are on back order, including providing loaner vehicles. The overall environment is welcoming, with friendly greetings from receptionists. Employees are highlighted for their patience, taking ample time to explain vehicle features and answer all questions thoroughly, ensuring customers feel comfortable and confident. This commitment to outstanding customer service, characterized by respectful and fair treatment, contributes to the dealership's strong reputation. Many customers express that it is the best experience they have ever had purchasing a car and enthusiastically recommend the dealership to friends.
Great service and helpful. Michael went above and beyond to help and explain
September 2024
Recently I had my 2023 XM BMW serviced by Tom Bush BMW of Orange. Although we had parts on back order, the entire Team ensured I was taken care of by providing me a loaner vehicle, Parts Manager David completed follow up calls to get my parts asap and Tommy my Service Provider were instrumental in providing me 5 star customer... read full comment
September 2024
Tommy was very helpful with my issues and directed me to the appropriate steps to take with SAFELITE who installed my windshield, causing damage to the safety features. BMW Orange Park 5 star service!!!
