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June 2025 by Anthony Thompson
I walked in and waited for a few seconds on the guy at the counter who told me someone would be with me shortly. Shortly there after the young lady I saw helping others outside walked in and pleasantly greeted me with a smile while asking how could she help me…… I immediately said THANK YOU GOD because I had just finished praying that I’d walk inside and be treated professionally by someone that acted like they appreciated my business regardless of the amount I planned on spending and Niyea did that and more!!! Not only did she help me pick out the proper part that I came to purchase. But she walked me through the entire process with the proper measurements and even got the manager to come out to install it for me. WHAT A GREAT EXPERIENCE it was at this particular U-Haul….. Niyea you are appreciated 💐
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June 2025 by Kenneth Mike
It was nice
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June 2025 by Stacy Tyree
Always a pleasure to rent from
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April 2025 by Kara Sparkman
Jami was very helpful and had great customer service to explain everything. She made sure all our equipment was there and the blankets as well.
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April 2025 by Richard Lane
Niyea has amazing customer service
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April 2025 by Arcadia Brown
The staff was friendly and helpful. I was able to get a truck with no issues. The facility was clean and organized. I would rent from them again.
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April 2025 by Sheneen Ellis
Outstanding Service from Store Manager, Terri!
After a grueling two-day move, I mistakenly returned the truck to the wrong location and was hit with a $275 charge. I called U-Haul's 800# to explain the situation but was told there was nothing they could do.
Then I spoke with Terri, the store manager, who took the time to truly listen as I walked her through what happened. She quickly recognized that the proper process hadn’t been followed and took steps to make it right.
Customer service is an art form, and treating people with dignity and care is humanity at its best. Terri exemplifies both.
Kudos to this location’s incredible manager!!
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April 2025 by Buck Greenway
Five star service from Royal. Would recommend!
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August 2024 by Chante Tiapula
I made my reservation online and was provided a price…i knew with the milage it would run abt $70-80…when i showed up for my reservation i was quoted that price and swiped my card only to later find out that the cashier added additional services without my knowledge or permission and was charged an additional almost $90…2 separate additional charges in the amount of $45 and $43…for a total of 3 separate UHAUL charges…HORRIBLE EXPERIENCE AND FRAUDULENT
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July 2024 by Lisa Alexander
Don't rent from any Uhaul nationwide until they make sure there trucks can't be broken into. Once you're truck is stolen your screwed and you have to fight like hell to get your money back. They won't cover the contents inside either.
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July 2024 by Reyna Morris
I had u boxes dropped off at this location. We called the day before pickup to make sure everything would be good to go for the movers and we were told everything was ready for pickup. When the movers arrived the next day, they were told they couldn’t get our u boxes because the boss, who is apparently the only one who’s forklift certified, just didn’t show up. Customer service is awful !! There’s no excuses whenever we were told that everything was ready for us. This is not the first issue we have had with this company. We will NEVER use U haul again.
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July 2024 by Melissa Harris
Wasn’t happy with the rep but the move using the truck was good.
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June 2024 by Deaonta clegg
Came in a 9am the store clerk look at me and said what are you doing in here and then said damn bro you will have wait
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June 2024 by Vanessa Mitchell
Very well no issue except the cell phone part the navigation was not the best so it didn’t get done and if there is no cell phone users what then?
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June 2024 by jasmine laws
The customer service was great. I appreciate the agent helping me when I was in need. Great customer service.
