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March 2025 by Braquelle Snell
I went to this store to get the iPhone 16 Pro Max and I went to Jasper. He is very nice, and very detailed on everything you should know about the device you want. I previously had problems with getting the 16 pro max until I went to Jasper, and I was able to finally get it. He made jokes with us, and made me and my mom feel very welcome, and comfortable. Not only did I get the phone that I wanted, but my mom got the Samsung Galaxy S25 Ultra. My nephew also got the google pixel 9. We initially wanted only one phone but we left out with 3. I was very happy, and excited to finally get the phone. I paid way less than I would have anywhere else. We are all very happy with our new phones. And it’s all thanks to Jasper.
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March 2025 by MsRoni
I ONLY HAVE 1 REGRET ABOUT COMING TO THIS VERIZON LOCATION ON ROOSEVELT.....!!! I AM SO SO MAD!!
How could me and my family forget to take a picture on the happiest moment of my day with Jasper. Ugh! Jasper you definitely are the man. Besides having excellent knowledge about not only my Samsung Ultra 24, my daughter's IPhone 16 Pro Max, and my grandson's Google Pixel 9, you are a dear sweetheart. You were so kind , patient and too funny. I laffed more that day and had a ball while waiting for everything to be finalized for my family. Crazy thing is I took my daughter for her to get her long awaited IPhone, but ended up getting me and my grandson our beautiful phones as well. I had no intention of buying a phone. But the deal he presented to me was a jailbreak that I couldn't refuse. He's very good at his job. It's been 2 days now and we our loving our phones. I've learned it's waaay better to go into a Verizon location than doing it over the phone. But, from my personal experience at this particular location, I'd prefer to go to the one on Roosevelt than any other, because I know you will not only get a good deal with Jasper, but definitely have more than a few laffs with someone that cares about ur pockets, concerns and down right experience of getting that phone or upgrade that you desire or just plain need. Don't get me wrong, the Verizon staff as a whole was also pleasant. You definitely won't get the feeling as if ur being ignored. Just the opposite. It's as if ur the only customer in the store because every customer is treated with respect a person. Go see Jasper guys. I promise you, you won't regret it. One happy lady, daughter and grandson....Heeeeeeeeeey!!
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March 2025 by Leslie Pantin
Brandon was a great help with me today he greeted me awesome customer service and helped me get my new phone , he did force me into a Samsung or Apple phone but stayed with my comfort zone and got me a Motorola edge , I recommend Brandon and this store,a+!
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March 2025 by Rico Suave
I came in to get my bill situated. Nick L was more than helpful in this experience! Top notch 5 star service! Would recommend 10/10
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March 2025 by Jessica Detro
Amiracle, was super helpful we had problems with our billing and she went above and beyond to make sure it was corrected. Thank you so mucb!
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March 2025 by Dorcas Vega
Brandon Esteves was such a great gentleman, came in early in the morning and was able to get security apps on my phone and also aside from that he also help me pay bill in a quick manner , I recommend Brandon esteves for customer service, a+ service and a nice person as well.
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March 2025 by marty mclean
Brandon Esteves was a good help with me my wife and every else on my account , I came out with 4 new lines a tab home internet and watch very happy with his customer service I recommend him
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March 2025 by WH ED
Upon my arrival, I was greeted with very friendly and caring customer service by Amiracle. She has beautiful smile !! And I must say...
that goes along way with me.She managed my transfer of celluar services very quickly, and she displayed excellent mannerism and respect to me ....her work peers and other customers that entered the store.
She successfully got me a new phone..that i desired and services better than what I had with AT&T. She knows her job very well. I was impressed. Good job Amiracle!! I will tell everyone I know about Verizon .
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March 2025 by Theresa Simpson
Kenny was amazing at helping me set up my new s25 ultra.couldnr be happier. Love my new phone
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March 2025 by Rhonda Rhoton
Kenny was amazing at helpkng me witb my billing questions. Very helpful at this store. Alway fast and easy process here at this store. Thank you again
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March 2025 by Marquis Farley
Amiracle was very patient with me on the problem I had with my phone I must say I’ve never met a Verizon rep like her she was amazing 5 stars for sure thank you Amiracle you truly are a miracle
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March 2025 by Scott Morey
I came in to discuss an upgrade to my plan. Tanjil made it very easy and explained everything. Great service
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February 2025 by Metasebia Young
I had an exceptional experience with Brandon Esteves, a customer service representative at Verizon. From the moment I reached out for assistance, Brandon’s professionalism and attentiveness stood out. He quickly understood my issue and took the time to explain everything in clear, simple terms, ensuring I fully grasped the situation.
What really impressed me was his patience. He didn’t rush the conversation, even when I had numerous questions about my plan and the options available. He provided insightful recommendations tailored to my needs, helping me select the best plan without feeling pressured to choose anything beyond my requirements. Brandon also made sure I understood all the steps involved, and followed up to ensure everything was working smoothly after the change was made.
Beyond his technical knowledge, Brandon’s friendly and approachable demeanor made the interaction feel more like a conversation than a transactional exchange. It’s rare to find such personalized, thoughtful service, and Brandon definitely exemplifies what great customer service should look like.
Overall, my experience with Brandon Esteves was outstanding, and he has certainly set the bar high for customer service. I left the call feeling valued, well-informed, and confident in my decision. Verizon is lucky to have him on their team!
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February 2025 by Paula Whisenhunt
Brandon Esteves at Verizon exemplifies outstanding customer service, providing an exceptional experience for each customer. Known for his professionalism, knowledge, and personable demeanor, Brandon takes the time to understand the needs and concerns of every individual he assists. Whether helping customers with technical issues, navigating Verizon’s wide range of products, or offering solutions to billing inquiries, he consistently goes above and beyond to ensure satisfaction.
Brandon is patient and attentive, actively listening to customers, which allows him to tailor his service to each situation. His deep knowledge of Verizon’s services and products empowers him to provide accurate and insightful advice, making customers feel confident in their decisions. Customers often praise his ability to simplify complex information and explain it clearly, ensuring that even those unfamiliar with technology can easily follow along.
Beyond his technical skills, Brandon’s friendly attitude and genuine desire to help create a welcoming atmosphere. He builds lasting relationships with customers, earning their trust and loyalty. His exceptional customer service has become a defining feature of Verizon, enhancing the company’s reputation and ensuring customers always leave satisfied. Brandon Esteves sets a high standard for what great customer service should be, turning every interaction into a positive and memorable experience.
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February 2025 by Jeri Ricks
Brandon Esteves provided exceptional customer service while assisting with the issue on my Google phone. From the start, he was attentive, patient, and took the time to understand the problem in detail. He began by asking clear questions to diagnose the issue and offered step-by-step instructions to resolve it. Brandon was knowledgeable about the phone’s technical aspects, which gave me confidence in his ability to fix the problem. Throughout the process, he maintained a friendly and professional demeanor, ensuring that I felt comfortable and supported. He also provided useful tips for future troubleshooting, demonstrating his expertise and dedication to customer satisfaction. What stood out the most was his commitment to making sure I was completely satisfied before concluding the service. Overall, Brandon’s customer service went above and beyond expectations, and I’m grateful for his assistance in getting my Google phone back to full working order. His promptness, communication skills, and problem-solving abilities made the entire experience smooth and stress-free. I would highly recommend his support to anyone in need of help with their devices.
