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March 2025 by Pat Wood
Don't get me started
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February 2025 by Kelly Loren
Worst Verizon store ever. They refuse to help you over the phone, the people that work there don’t know what they have in stock. They insist you to drive out only to send you home empty handed because they don’t have phone’s available. When you as to speak to a manager you are told and I quote “he’s too busy to talk to anyone else right now, and no he can’t call you when he’s available.”
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February 2025 by Andrea Parra
Was helped by James who stated he was management. I explained for the third time that a customer service phone rep sold me something that was incorrect. The phone rep promised and misguided me and I wanted the issue resolved. James couldn’t help so I decided to return the half of purchase that I made, 2 out of 4 of our lines, because they couldn’t complete the 3rd and 4th. In addition to the staff showing no empathy that I spent over 4 hours and spoke to several reps, the “manager” decided he was going to charge me a restocking fee. Although I disputed it with him there was nothing he could do. He suggested calling customer support for them to help me?!?
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January 2025 by Sly Cooper
Wait 2 hours. Only 2 people in the store. Then wait a week(s). The workers are zombies that don’t care about you at all/acknowledge how long you have been waiting. Absolutely terrible. Go somewhere else and save yourself the frustration.
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December 2024 by Hannah Laycock
My experience was not only frustrating but also indicative of significant inefficiencies in customer service and a lack of honesty about product availability.
On Sunday, I arrived at your store around 4 PM to purchase a new phone after mine became completely unusable due to a shattered and non-functional screen. Despite only having two visible associates on the floor (one potentially on break), both were preoccupied with customers. I waited for 30 minutes before one associate finally finished assisting a customer they had been with for over an hour. The other associate then required their help, resulting in both associates spending another 30 minutes assisting the same customer.
As a retail manager myself in a nearby St. Johns Town Center store, I find it inexcusable for two associates to focus on one customer for an extended period while ignoring other waiting customers. To make matters worse, one of the associates appeared disengaged, aimlessly walking in circles and contributing little to the interaction. After waiting a full hour with no progress, I left in frustration, noting that at least five other groups of customers were also waiting for assistance.
I returned to your store on Monday, now having been without a phone for 24 hours—a significant inconvenience as a college student living three hours away from family with no means of communication. I explicitly stated to the associate that I needed a phone that day and preferred not to use insurance. I clearly specified that I wanted an iPhone 15, iPhone 16, or iPhone 16 Plus with the lowest storage option to stay within my budget.
However, the associate disregarded my preferences and persistently tried to upsell an iPhone 16 Pro Max with a higher storage capacity, claiming the phones I requested were not in stock. They claimed to check inventory but dismissed my request almost immediately, pushing the more expensive device instead. Frustrated, I reluctantly filed an insurance claim as I refused to pay for a phone I neither wanted nor could afford.
Upon returning home, I decided to check your online inventory out of curiosity. To my surprise, the phones I had requested were available for pickup within an hour. This blatant dishonesty and the associate’s unwillingness to assist me appropriately have now left me waiting 48 hours without a phone while dealing with an unnecessary insurance claim, which could have been entirely avoided had the associate been truthful.
This experience has been deeply disappointing. I expect better customer service and transparency, particularly when dealing with essential devices like phones. I urge you to address the following issues immediately:
Improved staffing to prevent extended wait times.
Enhanced training to ensure associates prioritize customer needs and avoid upselling at the expense of honesty.
Accountability for associates who misrepresent inventory to push higher-priced items.
I hope you take this feedback seriously to prevent other customers from enduring similar frustrations. I expect a prompt resolution to this matter and welcome a direct response regarding the steps being taken to address these concerns.
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November 2024 by Ryan Case
Verizon commercial states “Trade in any Iphone in any condition and get an Iphone 16 on us” after walking into the store (or I should say car dealership) and waiting 40 minutes in the “queue” I was denied service because my iPhone 13 has a crack on the back of the phone, the Verizon commercial states “Any Condition” he would also not transfer the 1-2 hundred dollars owed onto the new iPhone due to the fact that “it must be paid off”. Several other Verizon stores who are out of the iPhone 16 can make the deal but they would have to ship it to me, why is this store different?this is unacceptable, do not expect my business again.
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November 2024 by L D
I arrived soon after 10am. (They open at 10am.) I gave my name and number. While I waited since the two employees were helping others already, I looked at the phones I was interested in deciding between. I received the text that I was next, while I still waited in the store. 45 minutes AFTER that text, I was still waiting. The two (and only two) employees had been helping the same people when I had arrived an hour earlier and they were not close to being done with either one. I had to be somewhere else and could not wait longer, as there would not have been time to answer my questions.
I am sure they would have given me the same uninterrupted time as they did the customers they were helping, it would have been nice to have other employees so I didn't waste an hour receiving no help. In fact the time I waited was probably longer than the time it would have taken to answer my questions.
I left and ended up calling Verizon safely while I head to my appointment. That lady was VERY helpful. That conversation was less than an hour.
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October 2024 by Brian Centracchio
Changing your phone on your plan even if you purchase the phone outright is a 65 dollar fee. I was told after my purchase that I would receive my phone the next day. I get my tracking and the phone isn’t showing up for a week. I would’ve never ordered the phone to be delivered if the representative didn’t give me false information on the delivery.
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August 2024 by Thomas Dawkins
Awful customer service
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June 2024 by Rose
The store manager (her name starts with an "N" I think) is UNBELIEVABLY rude. She acted like I asked her to take apart my iPad and reassemble it in the dark instead of just switch my cellular over to it from my old one. I ended up just calling the 800 number instead of having to deal with her attitude. What a miserable person and an awful excuse for "management"
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June 2024 by Haris Softic
*DONT GO HERE* If i could leave a 0 star review i would. The manager and the staff do not want to help you at all. they are comission based, will only assist in purchasing phone, if you have any issues they will direct you to call the automated services. i was trying to become a new customer, i can only imagine how they treat customers who are not there to buy a phone. the staff was borderline rude from the initial interaction. terrible place.
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June 2024 by Mariana Lefaivre
My 5 starts go all to Desmond. He has great customer service and went above and beyond to help us with our new iPad pros. Initially we received the wrong Apple Pencil and keyboard, but he was able to exchange them. Thank you Desmond and I hope you get all the recognition that you deserve!
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May 2024 by Дмитрий Лукашенко
Very long and very poor service (
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May 2024 by Jim adkins
"Excellent service from the sales representative who ensured I received a new phone without any changes to my bill. Highly satisfied!"
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April 2024 by MELISSA THACKER
Had to exchange a phone that was less than 2 weeks old that Apple couldn’t fix. Mike the store manager met me at the door Tuesday afternoon and claimed my problem stemmed from Verizon being hacked. He said he could exchange the phone but it would really help him out if I could come back in Wednesday morning at 11 because there was an employee with a dying father he was trying to send home and a customer already in front of me with a fraud case. I agreed. I showed back up at the 11 am appointment only to have a different staff member take my phone and trip an anti theft security feature which caused an hour wait before we could even begin the exchange. I wait the hour in my car in the rain and go back in, now Mike appears and claims he didn’t know how to work the security feature and that he apologized for the wait. As of right now almost 4HOURS later my phone is still not functioning correctly and I’m still waiting for the exchange to be completed. I have missed hours of business and a multitude of money and work. All because Manager Mike didn’t want to do his job on Tuesday.
