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December 2023 by Gregorio C.
Very Helpful when I went in. They help me get my son the right size for his uniform and some tips about purchasing it online. They also give Military discount which helped.
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September 2023 by Christopher Harris
Horrible customer service. Ordered kit in July and went to pick it up in August. All of the items were available except one shirt which they told us would be ready for pickup in 2 days. Drove back a week later and they said that the item had been shipped to us because it hadn't been picked up in 1 month, which was not true.They said 'I'm not sure why they told you the shirt wasn't ready when you came in to pick it up the first time.' No apology and the employee didn't take any ownership of the mistake that WeGotSoccer made.
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September 2023 by ENRIQUE BARQUINERO
The fact that merchandise does not have pricing is annoying. ALSO when merchandized ordered, customers never given heads up it has arrived. This shop has a monopoly on league uniforms, yet management behavior shows little social gratitude towards customers. Employees are always very polite.
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September 2023 by Grace Thomason
Horrible customer service and response times. Paid extra shipping for items to arrive quickly and was assured by customer service they could meet deadline and they didn’t. They didn’t even care I paid added shipping for something that didn’t arrive on time due to their lack of awareness, and on top of it, they did nothing to rectify the situation. Will never use again.
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August 2023 by Chris Lauer
Bought new cleats for my daughters season. The woman helping us was amazing. We will definitely be buying more from the store In Jacksonville!
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August 2023 by Sarah Spratlen
Worst customer service ever! Trying to return expensive cleats from across the country. My return was denied because the box was damaged and taped!
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August 2023 by Amela T
Horrific! Once you order your expensive uniform kit and you receive the order with the sizes that you did not order. Then you login to check what sizes your ordered, magically your not able to access it anymore and you will be told that is what you ordered. UNLESS, you take a screen shot during selection. EITHER WAY, you have to place an additional order and hope what you get will FIT.
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August 2023 by Berry Bomb
Walked in to get some numbers put on a few keeper jerseys and walked right out with my newly marked jerseys in 5 minutes! The staff is super helpful and quick to satisfy your request! Pricing was great too! Come to we got soccer to get all your soccer needs!
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August 2023 by Marta Da Silva
Amazing store have bought so much stuff from them already including an inter miami jersey that they at the store put his name on it for cheaper than buying it online?
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July 2023 by Heather kendall
Customer service is terrible. Long story short trying to return shin guards, customer service told me I couldn't as it has been greater than 30 days. When I told them I just received it the day I contacted them basically told me I was a liar. Took two days of back and forth to realize they were looking at the wrong order. I asked several times to speak to someone else then a supervisor. Then told me they are the supervisor- of course. Funny part was I just asked about how to return an item...simple answer is I can take to the store. 3 sec response turned into a waste of time and a terrible experience.
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July 2023 by Danielle Weir
HORRIBLE customer service (just read most of the other reviews). I wish I had an option to shop elsewhere for team kit. They would not exchange a wrong size. I didn't want a refund. Just an exchange for one size larger.I will NEVER buy from this store. I will NEVER recommend anyone else to buy from them either. And I will notify my league and suggest that user another company next year
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June 2023 by Marllie P.
We've been going to WeGotSoccer for a few years and was excited when we found out they were relocating to Durbin Park. Whenever we need to purchase new cleats we always shop here because the staff is very helpful and they have a great selection. Their new store seems smaller than their previous location but still carry all the necessities you need for soccer.
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May 2023 by Max Grossling
Good products however very slow shipping. Got 1 partial item from my order and the other has not arrived. Ordered 3/4/23 and still waiting for my item today is 5/5/23.
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April 2023 by Carolyn Austin
We went to store and the team member entered order. We ordered black and she entered red. We tried to buy a black one that day, but they did not have my daughter's size. She had my daughter try on a red one so we had the right size. Then, she entered red instead of the original black. They refused to exchange because it was personalized. I had to buy another $24 jersey. Management did not care.
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April 2023 by Camus Cummings
Really good place good staff good quality boots, footwear, balls, and jersey they will put cleats on hold for you,but it is very expensive and there are not a lot of them near the beach but everything else is good it’s a very good place to buy cleats and soccer balls and jerseys.
