The Xfinity Store in Jacksonville provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security, where customers can also make payments or handle equipment. Reviews consistently highlight excellent in-store customer service, describing the staff as great, personable, kind, empathetic, diligent, patient, informative, competent, capable, hard-working, fun, and enjoyable. The team is noted for offering creative solutions, working efficiently, and resolving issues that customers struggled to fix through phone support. The store itself is clean and the staff is welcoming. However, experiences with the company's phone customer service are described very negatively, with reports of unresolved billing or service questions, long wait times, and communication difficulties. Some customers express frustration, noting they were referred to call in for help or even disconnected their service after many years. Despite these company-wide issues, the local store's staff receives strong praise for their dedication and effectiveness, encouraging customers to continue doing business with Xfinity specifically because of this location's service.
I was surprised on how fast they actually work in the store I walked thought I was going to be there for a while it took 5mn to do everything I needed painless!! Loved it
February 2026
They are very nice and professional. My wait time was a little long but, I did not have an appointment though.
January 2026
Waited maybe 10-15 minutes before being taken care of. All four service registers were manned when I walked in but two went vacant right after I arrived.
