Internet Service Providers in Jacksonville, FL
30 locations found near Jacksonville
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Internet Service Providers
Internet Service Providers
“Sonesh was so very helpful and knowledgeable! I dreaded having to go to the store but he made it painless and I had a wonderful experience! Def recommend coming to this store for all ur boost needs.”
Internet Service Providers
“Went in trying to make a bill pay and Meri literally lowered my bill and i walked out with a brand new IPhone 15 and a watch. she was very patient and super kind. definitely recommend.”
Internet Service Providers
“The ONLY reason I’m giving this review a 5 star is bcz of RONDREKA. I went to return a iPhone to the store and a newbie by the name of “Justin” was very unprofessional . I was told by a T-Mobile representative to take my trade in phone to that store. Instead of Justin asking his colleagues questions being that he’s a newbie he rudely turned me around basically telling me that’s not the store without him looking into it. That’s when I stopped Rondreka and asked her a question and without hesitation she went ABOVE AND BEYOND to help me. You need more workers like her for that store because having Justin there will having you calling corporate or even giving that store a bad name because of his customer service. Thank you Rondreka for everything you did I truly appreciate you hands down.”
Internet Service Providers
“Douglas was an amazing help with our upgrades. He was informative on prices and didn’t pressure us on any of the deals. It was an easy process to get an upgrade on our phone and watch. It was like chilling with a friend honestly. Highly recommend going here if you don’t want to feel the pressure of sales talk.”
Internet Service Providers
“I had a very bad experience switching my line over to T-Mobile from Version. Although in the cluster of this process I had a wonderful experience at this store. There was a new girl working. She handled everything like a boss! The store was short handed. This young lady stepped up. Her name is Gabrielle. She kept a smile, she was over multitasking, she was handling 3 to 4 customers maintaining a very positive attitude with a smile. She was 100% going over and beyond. She definitely kept my spirits up no matter how frustrated I was. I give her A 100 out of 100 for her outstanding service. Thank you Gabrielle!”
Internet Service Providers
“I had a very pleasant experience at iFix & Cell especially services provided by Kathy. She was very understanding, helpful and gave excellent customer service. Because of her services I will visit the store again.”
Internet Service Providers
“My partner and I went in to set up our internet and create a new phone line and it was one of the best customer service experiences we have ever had. Ada helped us navigate our options and was very transparent the whole time about pricing, options, etc. She turned something that could have been a very stressful experience into a pleasant one. She was a very knowledgeable employee, as was everyone there. The manager was very kind as well and we recommend this location highly. Very happy with the help we had from Ada, and walked out with a smile.”
Internet Service Providers
“My phone screen just went black. I needed a new phone. Called store at 3734 Blanding blvd, Dana answered, said she would postpone her lunch if I was on my way. Her knowledge and her customer service was refreshing and professional. A+++ employee. Got a new phone and she transferred all my info and got me back in business quickly. Super nice experience.”
Internet Service Providers
“Employers have great customer service skills store was nice and clean manager when above and beyond to help me I really appreciate all the help I will be going back to this store again to visit for more service”
Internet Service Providers
“Lou Mirabel, the store manager hooked my family up. We were about to leave with nothing but Lou came to the rescue and provided beyond our expectations. Thanks Lou! We will return for sure.”
Internet Service Providers
“I have been in the stores in the past and I have currently been working on the phone with Internet and online service tech and associates and I have been able to get my personal problems handled as long as you can spend the time to do so”
Internet Service Providers
“I called 611 T-mobile customer service on Friday July 14th because during phone calls, the sound would fade out. On the first call the person identified himself, and I verified myself, once I explained my issue, the sound faded out and he couldn't hear me anymore so that call ended. I made a second call T-mobile 611, again that person identified herself, I explained my issue before identifying myself, and that person in a very demanding tone, told me to go into the store without trying to assist me. I asked the person what she said, and again with her TERRIBLE TONE... advised me to go into the store, and the call ended. On Saturday morning July 15th I went to T-mobile store number 2404 on Merrill Road, and I received the best customer service Sonya, Damiek and Dina were working. Upon entering the store I was greeted with "good morning how may we assist you", I advised them of the issue with the sound fading in and out during calls. They did a few test calls, with my phone and my issue was resolved. I've gone into this store on several occasions and the customer service has been OUTSTANDING!!! A few months back I had another issue with my phone, I called T-mobile customer service, about my issue, not being able to open forms/ documents on my phone, again they couldn't assist me, so I went to this same location were I purchased my phone (store 2404), Sonya and Johnathan assisted me on that day resolving my issue. From my experience, I won't be calling 611 T-mobile customer service again, it's a total waste of time. Knowledge less representatives with terrible attitudes. I'll go to T-mobile store number 2404 Merrill Road, were customer's are greeted with a smile, treated with respect by knowledge employee's!!! Kudos, Sonya, Damik, Dina and Johnathan 5 ? ? ? ? ? well deserved!D Franklin, customer”
Internet Service Providers
“Heads up t-mobile folks. Recently after being with t-mobile since 2013 (at least), I received a text. If I wanted to keep my auto pay discount, I had to set up the deduction from my debit or bank account. I'm guessing we don't pay enough for our service, so they are cutting out the credit card companies ?. So much for us making a few pennies each month from our credit card points. Aside from that these folks were great. They assisted me in setting up my account so now I get to keep my discount ??”
Internet Service Providers
“Marcus at store #145D is amazing! He went above and beyond to help me return my WiFi AND had the best customer service. This guy needs a raise or some type of recognition. Thank you amanda”
Internet Service Providers
“From the moment I walked in the door Lulu gave the BEST customer service I have received anywhere in years! She spent so much time helping me and no matter what question I asked she had the answer. She was friendly, not pushy, patient and very knowledgeable. This particular location is across town for me and I will forever make the drive to see HER when I need in-store help, bypassing the 2 locations that are closer to me. I hope T-Mobile knows what a gem she is!”
Internet Service Providers
“Went in today to have help on my phone that has been messing up and also was concerned about my bill. Brookllyn took the time to explain ann also fix my phone without any hesitations!! Great customer service provided. I first was hesitant since the other employees seemed too busy on the telephones.”
Internet Service Providers
“The young man with long curly hair...Demonstrates excellent people skills and customer service!!. Always welcomes customers with a smile, while simultaneously serving others. I've been to other locations that were extremely lackluster but this location: Moncreif/Edgewood is the best!”
Internet Service Providers
“I came to the store trying to purchase headphones I had been running around the area trying to find in stock. I got helped quickly and lo and behold they were out of stock of the specific headphones, but a nearby store had them. Connor personally made a phone call since he couldn’t log me in the system, being I am not a Verizon customer. He made sure the other store set them aside so I could grab them. Big shoutout to Connor!”
Internet Service Providers
“Brendo and Christian have saved the day and my 20+ years of service with t-mobile. I came into the store for one more try at troubleshooting my network problems. Brendo knew the solution and ensured we got it right. These two helped navigate the replacing of the devices and now smoother service. Thanks, guys! My life is easy in communication now.Side note: buy your phones from tmobile, not manufacturers or amazon. Could save lots of problems later....”
Internet Service Providers
“On 01/18 - My mother and I highly appreciated the outstanding assistance provided by the employee named Joseph during my mother's phone replacement - in which she got an upgrade (as there weren't any models like her older phone). After some eye squinting maneuvers on the old phone's white-out screen, Joseph's expertise ensured a smooth transition of important info in her Samsung Notes to the new device. Despite a busy store, Joseph's humor and patience stood out, making the entire process pleasant and professional. This process finished just before closing time. Kudos for going above and beyond with exemplary customer service. He totally "saved" mom's life ;)”
Internet Service Providers
“I went to the T-Mobile on 103rd St,. because I had a problem with some apps not installing on my phone. The young man discovered what the problem was and resolved the issue. I went there another time for a phone type issue and they resolved the issue. They are the best❣️”
Internet Service Providers
“Heartfelt Thanks to Dwayne B for Exceptional Assistance at T-MobileDwayne B,I wanted to take a moment to express my sincere gratitude for the outstanding assistance you provided during my recent iPhone 15 purchase at T-Mobile. Your knowledge, patience, and willingness to go above and beyond made the entire process smooth and enjoyable.Your expertise and friendly demeanor truly set a positive tone, making me feel confident in my decision. It's evident that you genuinely care about your customers, and your dedication to ensuring a satisfying experience did not go unnoticed.Thank you, Dwayne, for making this important purchase a seamless. I appreciate your commitment to excellent customer service, and I'm thrilled with my new phone.Best regards”
Internet Service Providers
“Ok, so...I dropped my phone yet again. (It's been a thing lately). This time the screen didn't crack but screen functions were severely compromised and it seemed like I would need to use that insurance yet again ?.The Verizon store at River City Marketplace has an awesome associate named Sam Went, ?(whom I'm reasonably sure, helped me the last time I messed up my phone). I was literally walking out with my phone back to normal in three minutes after Sam worked some magic by fixing the settings. (Me thinks she'd seen it before ?)I know this may be a lil long and verbose, this is mostly for Sam's manager..... Give her a raise!!Great customer service!Thanks SamV/RRobert”
Internet Service Providers
“My experience with First Coast Satellite over the years is top rate. Just a few of the qualities that I find important to me this day and time is the Professionalism, honesty, dependability.”
Internet Service Providers
“We were very happy with service. Bobby Ty and Isaiah help us today and a wonderful gentlemen who first sold the phone and service on Thursday. All went above and beyond. Very pleased”
Internet Service Providers
“Jayla is fabulous! Go see her! She has been phenomenal in not only sale and service with my phone, but a claim issue as well! I just absolutely love working with her!”
Internet Service Providers
“They did awesome with finally being able to get me the phone I deserved had been waiting sense before Christmas to get with you guys and had some hick ups of fraud in my account but everyone fixed it”
Internet Service Providers
“The Manager on this evening - Jade - was excellent. We had an issue with fraud on our account, I had to leave work and drive in terrible weather. Jade was able to handle things in a very timely efficient manner and set everything right again. Awesome work.”
Internet Service Providers
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“I decided to try out IQ after Xfinitys prices kept rising and their service got worse. The installation process was very quick and efficient. I wanted to especially shout out the techs, Daniel and Nick, for such an amazing job. Not only were they on time but they were very professional, explained everything I'd need to know/answered my questions and made sure the whole house was receiving the best signal possible. So far the Internet signal has been great. No drops or slow times. The app is very intuitive and easy to navigate. Makes checking on your network a breeze. You really can't beat IQ. Flat rate, no contract, no hidden fees, no data cap. I know this sounds like an ad but it's just fact. Hit them up, give them a try (No contract, remember). Going from $115 to $65 a month and all the other incentives was a no brainer. I'm glad I made the change. Change is the only constant in life along with death, don't be afraid of it.I'll update later on with how the service is over time. For now, 5 stars!”