The Xfinity Store in Jacksonville provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security, where customers can also make payments or handle equipment. Reviews consistently highlight excellent in-store customer service, describing the staff as great, personable, kind, empathetic, diligent, patient, informative, competent, capable, hard-working, fun, and enjoyable. The team is noted for offering creative solutions, working efficiently, and resolving issues that customers struggled to fix through phone support. The store itself is clean and the staff is welcoming. However, experiences with the company's phone customer service are described very negatively, with reports of unresolved billing or service questions, long wait times, and communication difficulties. Some customers express frustration, noting they were referred to call in for help or even disconnected their service after many years. Despite these company-wide issues, the local store's staff receives strong praise for their dedication and effectiveness, encouraging customers to continue doing business with Xfinity specifically because of this location's service.
I went in to return my equipment after closing my account because I was moving to an assisted living facility which did not use comcast. My experience was efficient and pleasant. I had my automatic payment feature canceled along with paying my balance due. I will miss comcast as I have been a satisfied customer since 2002.
July 2026
Very helpful! SIMONE & Stan work very hard on a problem. They were both GREAT.
July 2026
I love the way I'm helped as soon as I walk in the store
