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“Had an issue with someone attempting to use my debit card at a store. I was immediately notified and given the option to accept or decline it being used. I went to the Royal Palm location and Adam was able to assist me. He was quick, friendly and helpful. It took approximately less than 10 mins. Also I didn't have to pay to get a replaced card because it was flagged as fraudulent. I highly recommend this credit union.”
“Staff at the branches is much more helpful and knowledgeable than phone help. My small dislikes do not keep me from using them. I have disdain for their transfer protocols, but use them and still will. Replacing a debit card is one of their drawbacks, as it takes 7 to 10 business days to get done. Expedited simply means you have to pay a very high fee to get a 4 business day window.
But I will still use them for locality and walk in service, which at times can alleviate the small glitches.”
“Jessica was very professional, courteous and knowledgeable. She has helped me with numerous accounts and streamlined processes in an efficient manner to make my banking experience wonderful. I will be a long term member and I appreciate her helping me grow my account ya.”
“I love this place because it's right around the corner from where I live. A couple of times it's been busy,but for the most part I get in and out pretty quickly.”
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“Everyone at Velocity Community Credit Union has been incredibly kind and helpful. They took the time to answer all my questions and made me feel valued as a member. Excellent customer service, friendly staff, and a great overall experience. Highly recommended Keilin”