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December 2023 by Miami Escape
As a business owner screaming at a customer because you’re having a bad day is unacceptable. Zeida was extremely rude and disrespectful. Adrian on the other hand was extremely nice and calmed down the situation. Love people like him who understand the importance of customer service.
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December 2023 by Melissa Rodriguez
It’s always a pleasure going to this post office! Amazing service & staff is always nice and helpful! Today Jerry Galindo took care of me for a passport renewal & he was very helpful and patient. I felt really bad for him, because a customer gave him a really hard time while I was there. They didn’t have an appointment, it was a few minutes before the last passport appointment of the day, & were extremely rude when they were told they had to make an appointment. They even lied & said they had an appointment!! I really recommend this post office, staff is always AMAZING!!
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December 2023 by Project MyImage
Horrible service! Rude personnel. That’s why they only have 2.5 stars.We checked their website before driving to this post office. We needed passport service, all 4 members of my family. The website indicated that walk-ins were welcome until 5pm.They made us wait by the passport desk. We waited for 15 minutes as originally indicated by one of the post office employees and 5 minutes to 4pm Mr. Jerry Galindo yelled across the room indicating that if we did not have an appt. He couldn’t take care of us. We explained the website indicated until 5pm for walkins, to what he responded “that is a typo on the website”…. Really?There is no appreciation for the tax payers that pay your salary, poor customer service and no regards for people’s time. We are the customers Mr. Galindo and your service is unacceptable!
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October 2023 by Natalia
Ricardo C. One of the employee in that office is the worst person in there and a woman with short hair supposedly she was the manager not helpful at all!They were very unprofessional, the office was emty and they decide not to help me. I when to another post office. and the people were more helpful.
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October 2023 by Vivi David
I write this review just because is the second time I see the guy with long hair, treating rude everyone, this time an old man who was asking how to fill the label. Bad service, they would not even provide you with a piece of tape to close your bag/box
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September 2023 by Marcel
You often hear in Miami that the worse service you can experience is both at the DMV and the local post office.This post office at Town and Country did not fail to live up to that reputation!What a lazy, rude and petty duo they had working there….Made an appointment online for a passport. We show up on time with the E-mail verification only to be told that it was impossible to do because the time had already passed, even though again we showed up on time as per our appointment which was confirmed! Both employees were rude upon our arrival, as though they were bothered to be asked a question. The store was empty but Flabio the post office chump was too busy to take a picture for my kid…Both he and his snooty co-worker need a lesson on customer service….
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September 2023 by David Martinez
From the many post offices I have visited, this one is not bad at all. Yes there are lines at times just like any others but it is what it is, we live in an overpopulated city therefore there’s nothing we can do about lines. Staff has been courteous with me when I visit to drop off packages. Sometimes people have to take into account that if you visit places with the wrong attitude wanting to be pampered and staff doesn’t happen to pamper you and spoil you, doesn’t mean they’re rude or have lack of manners. Going to the post office is a simple business transaction therefore just get in, get it done and leave. Overall a great post office from the many I have visited, and trust me.. I have seen horrors at other locations.
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August 2023 by Yanelys Mena
They used to have great staff but over the last few months brought in a new lady and a younger guy that are just rude and inpatient.
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August 2023 by Ness Gonzalez
I had an appointment at 2p on a Thursday for passport services. I was attended by a nice young woman. I had all my required documents and the whole thing took ~10mins. I'm not sure if the time of day mattered, but it's better than going to the Sweetwater location.
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July 2023 by Marie Gonzalez
I had an appointment at 2p on a Thursday for passport services. I was attended by a nice young woman. I had all my required documents and the whole thing took ~10mins. I'm not sure if the time of day mattered, but it's better than going to the Sweetwater location.
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July 2023 by Oscar Solorzano
Avoid this place at all cost specially the manager. Rude and unprofessional people. I can see why this company will be obsolete in the near future.
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June 2023 by Samantha Mauri
The older gentleman with a bald spot and comb-over pony tail is extremely condescending! Mistakes happen but it is no need to belittle someone or use a tone to talk down on them. After he attended me he proceeded to get into an argument with the party after me. One of the worst customer service experiences ever!
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May 2023 by Bodybreaker C.
They have lost over 100+ packages for my business costing me 4k+ is there anyone that knows how I can sue this business?
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May 2023 by Yaly Flores-Soto
Terrible customer service! Zaida at the front desk is beyond unprofessional and passive aggressive. She was not helpful when I was asking questions. She is not fit to work with the public. It’s unfortunate that people in paying positions act this way. Next time, I’ll happily pay extra for the service at UPS.
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May 2023 by E V
Rude customer service. Clearly these people are miserable although all they have to do is give me some instructions and charge me at the counter, but it looks like it's too much to handle for them.
