Dollar Car Rental
Car Rental
Hours:
3495 South Roosevelt Boulevard, Key West FL 33041
Hours
About Dollar Car Rental
Dollar Car Rental offers a mixed experience according to customer reviews. Many customers noted that while cars are generally ready on time, some vehicles may have lingering odors, leading to the purchase of air fresheners. Customer service experiences varied, with some reviewers highlighting a lack of attentiveness from staff, while others appreciated the hard work of the employees amid busy airport conditions.
Long wait times have been reported, especially during peak hours, which can affect customer satisfaction. However, one reviewer noted a pleasant surprise when they found the process to pick up their car to be efficient and even enjoyable after recognizing the challenges staff faced. Drop-off processes generally received positive feedback, with clear signage and quick processing.
Overall, while there are areas for improvement in customer service and communication, Dollar Car Rental can provide a satisfactory experience, particularly when customers are understanding of the staffing and logistical challenges faced at busy locations.
Most Recent Reviews
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August 2026
I read the online reviews as I was landing. I totally disagree. My experience was nothing but efficient, timely and satisfactory! I got the vehicle I rented more than 8 months in advance! The rental and return were seamless and straightforward. I would and will use them again!
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August 2026
Did not disclose all requirements on their webpage. Check in desk person rattling off rules and consequences while I was trying to resolve them on the phone. For other renters.. when you are returning the vehicle you have to go all the way inside the airport terminal to return keys. Loved the car though.
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May 2026
rented in key west no car available and i prepaid , girl was so rude to not just me but 5 different people all having same problem happened may 9th 2026 key west airport.ended up with a filthy car nothing like the one we reserved
More Comments(114)
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