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January 2024 by Matthew Smith
Speedy service, had my car ready before promised. Did everything I asked. Tried to upsell and get new wiper blades out of me, even though I personally replaced mine about 3 weeks prior ?
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January 2024 by Ariel Correa Betancourt
Bad Customers Service. Waited 10 minutes in front of the register while the representative was calling customers on the phone and to ask me what I need it. To tell me he had no slots available. Waste Customers time is a big concern. That Jus happened today January 22, 2024 @ 2 PM
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January 2024 by Orlando Rivera
Great service!! Gil and his team were awesome!!!! Got my vehicle in and out. Will definitely recommend !!!
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January 2024 by Mark Lewis
They lost my business
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January 2024 by samuel contreras
You cannot make an online appointment to change the oil because when you arrive at the site they tell you that you do not have any appointment and that the system does not work. You can only do it by calling and they do not answer the phone. It would be better if they fixed the online system.
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January 2024 by C adventure23
What a joke, DO NOT COME TO THE LOCATION. SMH it’s a waste of time coming here. They don’t know what they are doing and will destroy your car/truck!!!!!! Also you’ll make an appointment and it’s all for nothing.
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January 2024 by Pricelesshair Jewels
I paid for a service and it was done incorrectly. Your employee put in an oil change for 2.0 engine when mine is 1.5 engine causing an over fill of oil. Since then my oil light has been coming on. I called the place where I originally received my oil change. And they said bring it back so they can correct it. However, I was visiting from another state. I was told I could take it to my near FIRESTONE, which I did since I happen to be visiting family in Michigan. I visited a location Livonia, MI. Located at: Firestone Complete Auto Care,29200 Plymouth Rd, Livonia, MI 48150 who told me they would correct the issue. Even redo the oil change since it was done incorrectly. However, after 5-8 minutes they returned my keys to saying it’s not that bad. The other location put in oil for a 2.0 engine and I have a 1.5 engine; so it’s just a little overfilled. I didn’t pay for a little overfilled. I paid for the correct amount. And I would like the job to be performed correctly like I originally
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January 2024 by Frank Figue (Frank)
I have been a Firestone customer for many years, I have received very good service in my location in Hialeah, but the one I was in today out of necessity is a disaster, bad service, little honesty, they even lost the lock nut on the wheel that they gave me service and there was a doubt about taking the punch, which is why I went there, that terrible firestone, I had the need to buy a set of tire locks for a cost of $55.00 dollars, therefore it was the most expensive punch that I have ever paid for, which It should have been free since those tires are insured.
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December 2023 by katherine virginia lourenco vargas
Excellent rubber prices but sometimes the services are not the best because they do it over the top and they miss details
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December 2023 by Mg Keys
Helpful and informative
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November 2023 by jennifer wootson
The service was great. The wait was a bit long but short on staff for the size of the shop and location.
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November 2023 by paula vasquez
Customer service horrible! It’s so hard to find decent service these days, very sad!
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October 2023 by DJ Meek
Person on the phone tried to trick me into buying a battery when I knew it was only my alternator that needed repair. They did fix it after trying to convince me it probably wouldn't be fixed.
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September 2023 by Oswaldo Rivero
All staff are friendly and helpful. They were really honest when indicating the waiting time. Also they help me to choose the best tires for my car, the price is fair and I got a discount. Thx
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September 2023 by Lawrenzo Jacobs
Had to go get a noise checked on, but since everything is under warranty my visit was Free! I was in and out within the hour.
