Trustco Bank is noted for its old school, personal service, with many reviews highlighting pleasant, helpful, and smiling staff. Customers describe experiences as wonderful, with tellers and managers having sweet, accommodating, professional, and proficient personalities that make them feel at home and well understood. Specific praise mentions employees who bent over backward to help with time-sensitive issues, showing skill and taking the time to connect customers with the right people. This personal touch is a repeated reason customers choose and return to the bank, with some calling it the best and most helpful in their experience. The bank offers a wide variety of great deposit and loan products and is a 5-star rated institution. This consistent, friendly service across branches confirms for many that they made the right choice in banking with Trustco.
