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March 2024 by Andrea R.
Absolutely sub standard hotel. Not renovated. Terrible furniture, no ambiance. Breakfast awful. Nice friendly wait staff in the breakfast room. Leaving early. Reminds one of a nursing home.
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March 2024 by Steve R.
When we arrived and entered through the kitchen area we found the tile floor so sticky we could not walk on it. The contiguous carpet had stains looking like a soft drink spill. When we pulled down the sheets we noticed lines on the sheets, pulled the sheet up and found there was a double size mattress pad on our king size mattress. Then when we pulled the sheet back a ROACH was crawling in the sheets. We brought these problems to the manager on duty he said there was nothing he could do about it!
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February 2024 by Nancy G.
Disgustingly filthy. Can't believe it's a Marriott property. Shame shame. Had to wipe the entire room down. Couldn't sit in the chair. Had to put a towel over it. Duct tape over one of the stovetop burner knobs. Microwave full of crust and rust. Bathroom sink slow to drain. On and on. Disappointing!
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October 2023 by Linda Moss
No no no no no! This was the absolute worst stay I have ever had a Marriott! Checked in and went to room XXX. Upon entrance, it was someone else s room! We were mortified! My husband went down to front desk and was told it was a mistake and should have been room XXX. THEY OFFERED A BOTTLE WATER FOR THE PROBLEM!!!! Later, after we left the hotel and returned, the key would not work. Had to go to the desk again (this time requested a manager but they were gone for the night) and was told sometimes the keys "get demagnetized"! Got the key programmed AGAIN and went to the room. Upon finally settling in, we found a roach in the bath room! When leaving we were told a manager would review the situation and decide what to do about our complaint. Looks like just bonus points? since I received an email within 2 hours of our departure and it shows "paid in full" at the amount I booked for. I wrote corporate who said they would forward my message to the hotel but 5 days later now no email or call from the hotel.This hotel was an embarrassment and would definitely recommend everyone to think twice unless you want bugs, hassle of a key card not working or even new guests checking into your room while you are sleeping.
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October 2023 by Juan Fejarang
The room was nasty we had to sleep on top of the comforter. The bathroom had mold and was dirty. There was pubic hair, boogers or something similar to that on the door ect... when i asked to change rooms they said they didnt have one. We stayed cause it was late, we were tired and had to start our trip at 0600. see pictures I attached.
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October 2023 by Retro Chick 71
Great front desk. Rooms are small, but have a stove and regular refrigerator. I didn't have time to sample thier breakfast.
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August 2023 by Kirsten Mussington Robinson
Nice property, very clean and up to date. Cookies at check in were amazing. Kind of a hidden gem. Good stuff within walking distanceRooms: Spacious and equipped. Good for business, family travel or long trips.Walkability: Walking distance to activities
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August 2023 by D M
A wonderful place to stay. The staff was very pleasant and the suites were very well maintained. I'd recommend staying here to friends and family. You won't be disappointed!Rooms: WonderfulNearby activities: PlentifulSafety: Extremely safeWalkability: Everything you need is provided. Other than that, you'll need a vehicle.Noteworthy details: Great staff!
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July 2023 by Len H.
Big room. Comfortable bed. Decent breakfast. Room needed to be cleaned better. Ketchup or sauce residue on light fixture in kitchenette. Bathroom floor needed mopped badly. Shower head was gross. Rugs were worn throughout. Needs updated. Walls are paper thin. You can hear everything.Rooms: Spacious. Need updated.
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July 2023 by Debbie Leggett
Housekeeping did not replace toilet paper and towels as needed. But was able to pick them up from the front desk. The breakfast cook lady was fantastic. I asked her for decaf coffee and she got it right away. I asked her for ice, she got that immediately.
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July 2023 by Bill Ray
Upon arriving we were “greeted” my a unfriendly, sloppy man. Rather than offer to assist us he was more worried about a voucher that would have saved us $8 than offering customer service. When we went up to our room the deadbolt did not work. We went back downstairs and had to be lectured on how the door works. Eventually we were transferred to another room, which while clean was definitely outdated. Not recommended at all!
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July 2023 by Mike Worhle
It does the job. People are nice but the hotel needs a major facelift. Continental breakfast is really good. Housekeeping does a decent job with keeping rooms
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July 2023 by Bart J.
Late night/early AM checkin for a little shuteye and quick breakfast in the AM. Perfect location in The Villages just outside Orlando. Although the whole place could use some updating the things that matter most, comfy bed and breakfast with hot coffee delivered.It has a decent pool, small gym and nice surroundings. Checkin was fine at 115 AM. Would I return here? If in this immediate area I think I would. Overlook a few things and you should be fine.
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June 2023 by Maureen Fors
We enjoyed our stay at this TownPlace SuitesWas conveniently located and within walking distance to to the Spanish Springs Town Square.The hotel staff were exceptionally friendly and helpful. The manager was professional and very cordial. She went out of her way to ensure her guests were satisfied. Buffet breakfast was good too. The spinach cheese quiche was wonderful. In all, we had a wonderful stayGood value.
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April 2023 by floydrturbo1
My son and I were looking for accommodations very last minute and he found this online at a very reasonable price. At check in we were greeted by guest services with free beer and charcuterie tray to select from. Very professional staff, rooms were clean and spacious The parking lot is brightly lit and safe. Very convenient to The Villages. Busy location off of 441 but very quiet rooms. Their free breakfast was outstanding.
