Rothy's Disney Springs offers a welcoming shopping experience with a variety of shoes that customers enjoy trying on in person. Many visitors appreciate the opportunity to see and feel the shoes before making a purchase, especially since the store is conveniently located in a great area. The store features stylish and comfortable shoes, with the Knot Flat being a favorite among customers. Several reviews highlight the friendly and helpful staff, especially praising certain employees for their attentiveness, kindness, and knowledge. One staff member was described as fast, attentive, and deserving of a promotion, while another was noted for her fashion ideas and professionalism. Additionally, a staff member showed genuine care by noticing a cut on a customer's hand and bringing a bandaid, demonstrating thoughtful service. However, there are some areas for improvement. Some customers experienced difficulty finding staff or receiving assistance, which impacted their shopping experience negatively. One reviewer noted that the staff seemed disinterested or distracted, and the limited stock in the store was also pointed out as a drawback. A specific issue was a mismatch in shoe sizes received, which led to an unnecessary return, highlighting the need for better quality control. Despite these issues, overall impressions remain positive, with many appreciating the store's location, the ability to try shoes on in person, and the friendly service from certain employees. While some wish for more stock and better customer service consistency, the store continues to be a popular destination for those seeking stylish, comfortable shoes in a pleasant environment.
I really appreciate all the help we received. The one man, Ash, was super sweet with my mom… and I appreciate that. Thank you!
July 2026
Great customer service! Ash was excellent and very helpful! (Give him a raise 😀) Love these shoes 🔥💙
June 2026
I am a Rothy's fan and was excited to see a store at Disney Springs. I walked in and was welcomed by the staff. I was looking at the sandals since I didn't have that silhouette. They let me know they had a sale and I tried on a couple of pairs before making my purchase. The staff was friendly and attentive. I love my new... read full comment