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December 2023 by alex jender
Hey just leaving a review cause the services and the vehicle they provided was very good! I’ve been back a few other times and so far so good. Customer service provided by Juan was amazing and he is actually a really nice guy. He remembers me and takes care of me every time. Thank you Juan! In total I am very satisfied!
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November 2023 by Heather Shimp
They never answer their phone. When we realized we weren’t going to be able to pick up our car as planned, bc they close at 6pm, I tried calling 20+ times over several hours to change the name on the reservation. Never was able to get anyone on the phone. The next day I got an email response to a voicemail I had left, and it just said that since I made my booking through Expedia they couldn’t change anything. When I talk to Expedia, they can’t make any changes either. Someone needs to be available to answer the phone so we can get this worked out.Update: I came to the location and they had given the car I paid for to someone else. They offered me a BMW for $45 more per day. Absolutely ridiculous. Don’t reach out to me replying to my google review, you have my contact information and could talk to me via phone or email if you actually were interested in resolving it.
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November 2023 by Matthew Mullan
I had a great experience with sixt in Orlando. Juan was super helpful, got us sorted with a car for the day to drive to KSC. We did not have a reservation but walked into the office and left in 15mins with a car. I accidentally left my charging cable in the car. Went back the next day and again Juan was at the desk and had held the cable over for me
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November 2023 by Felicia Heath
I was happy with my rental and being upgraded since I have always rented from Sixt and always had a great experience. That is until I brought it back and received an email about scratch damages that were already on the vehicle. But the girl who brought me the car showed me they were already listed as damages. So this has left a bad experience with Sixt in my mouth. Not sure if I will use again or not. Definitely will take lots of pictures if I do regardless of what they tell me there and recommend that anyone rent with them do the same.
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November 2023 by Peggy Petrosino
SIXT Rental car was the best. Great price. Great Quality. Great staff. Pickup and Drop off at different locations were both easy with friendly and efficient staff. Will definitely use SIXT again.
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October 2023 by Brittany Williams
Fady was amazing from the time I got there until the time I left. I went to the wrong location and he still assisted me in a timely manner. I was in there for approximately 15 mins if that. He was helpful and had great customer service. Fastest service I’ve ever gotten picking up a rental. He was conversational and very nice.
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September 2023 by Sachin Gupta
I had interaction during our car heir with Sixt at the Florida where I have been served by Mr Billy Chavarria & Manager Melissa Timo and my experience has been excellent. On last minute request they managed to get me the car I wanted and upgrade me with no additional cost as I was with child and they accommodate us smoothly with short notice. I would recommend this branch of Lake Buena Vista, Orlando to other customer and thanks to the team who served us with respect and taken care of our need.
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August 2023 by Audrey Isrow
The pickup process of the car was very predatory. The agent kept trying to add the $200 insurance to my 3 day rental. I kept denying the insurance and he still added it. I had to pull my card out of the machine and refuse to pay the taxes until he removed it.After one day, I realized that the car had been smoked in. My son has asthma and we ended up returning the vehicle early. The staff at the desk grabbed the keys and rushed me out of the door. He said there was nothing left to do and just grabbed the keys.The very next day I get an email stating that I damaged one of the tires. I barely drove the car and DID NOT damage it. There were not images attached to the claim. A quick Google search showed that there are multiple false claims of damage and a class action lawsuit against Sixt. DO NOT rent from them. It is not worth the cheap price.
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August 2023 by MaikL NimgiroFF
A huge thank you to Sixt for the great service and a great car that we all had a great family vacation with over 5,000 miles on.I would like to express special thanks to the manager Jerome (big cool BRO ? - office Apopka) - a very client-oriented manager who found exactly the bmw X7 in another place and agreed with Marisol (manager from another office - special thanks for waiting for me !!!) - they did everything so that I can now rented cars only from Sixt and recommended your company to friends! thank you very much for the excellent service and such excellent specialists as Jerome and Marisol!
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August 2023 by Megan Chang
Billy at the front desk was super helpful. He gave a 5 star service. Would have liked to have the car more clean at pick up. Local station needs to have a direct phone line for us instead of going through the 800 number which created miscommunications with local branch.
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July 2023 by Stevextate
Great rental service, I love the fact that it's only a $200 security deposit when other rentals are 250-500. Marcella ( I hope got the name correct) was very helpful and made my experience a great one.
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July 2023 by Caleb H.
Clean car, in perfect working order at a reasonable price. Friendly staff as well. Sixt has taken good care of me twice now.
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May 2023 by Katie Karatzas
The minute I walked through the door of the Sixt Rental I was greeted with huge smiles and friendly personalities. Checking in was super easy and the agent, Kathy, made sure I was taken care of so well! She was incredibly helpful, and made sure I had a safe vehicle for a long ride, at night, with my teenage daughter. Because of Kathy, I’ll make sure to go with Sixt whenever I need a car! Thank you Kathy!
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April 2023 by Gabriel Malave
Lauren F has been a ray of sun shine from start to end. We needed a rental for a wedding trip and she made sure to show us all possible options and helped us choose the car that best suited us. She also made us this process so quick and easy. She definitely deserves a promotion/raise or both. ?
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April 2023 by samirah chislum
Lauren is the bomb!! I came in here straight frustrated about my entire trip. Book at the airport just nothing was right. She went above and beyond and had me laughing to help ease my pain of the trip mishaps! Big shout out to her! You are the real mvp
