CVS Health is conducting coronavirus testing (COVID-19). Tests are limited to eligible individuals in select states. Where available, anyone age 10 or older can get tested. Minors under 16 must be accompanied by an adult. They offer lab testing and rapid testing at some locations, but high demand may cause lab delays. The pharmacy staff at CVS locations have received mixed reviews. Some customers praise the exceptional service and accommodation provided by the pharmacist, such as Jason, who has gone above and beyond to ensure customers' needs are met, even during challenging times like cancer treatments. The pharmacy technicians are also commended for their multilingual skills and efficient multitasking abilities. However, not all experiences have been positive. Some customers have reported poor customer service, with staff being inattentive, unwilling to assist, or directing them to use self-service machines that were not suitable for their needs. Feedback suggests that there is room for improvement in customer service skills and responsiveness across certain CVS locations. Overall, CVS Health provides COVID-19 testing services, with varying levels of customer satisfaction in their pharmacy operations depending on the specific location and staff members.
