Publix Pharmacy at Lake Worth is part of a busy, clean store with a lot of inventory. The pharmacy itself receives mixed feedback. Some customers love the pharmacists and techs, describing them as super nice, efficient, friendly, and having a light touch. Positive experiences include pain-free, fast shots with efficient, no-wait service for flu and COVID vaccines, leading some to make it their regular location for boosters. The store overall is noted for incredible customer service, with specific staff members praised for being polite, positive, and going above and beyond. However, significant frustrations with pharmacy communication and management are reported. One customer struggled with a lack of clear information regarding prescription transfers and patient status, feeling ignored. There were reported instances of poor communication between workers, leading to confusion and delays in filling medications, with patients sometimes told to wait for the pharmacist manager for simple requests. While the supermarket is iconic, known for great BOGO deals and very good subs, the pharmacy service can be inconsistent. Some customers highly recommend the location, but others experience problems that suggest operational issues within the pharmacy department.
Every time I drop off a prescription they tell me it will be ready in an hour and a half. 3 and a half hours later I call and they say it will be ready in an hour.
Every single time.
May 2026
Marlene is an incredible asset to this company. She answered the phone promptly when I called, and while no other Publix had my asthma medication available, she immediately ordered it for next-day pickup without hesitation. Her professionalism, compassion, and dedication truly reflect excellent patient care.
February 2025
I had an incredible experience with the female pharmacist working here last week. She was so helpful and understanding, and I would definitely use this pharmacy again. Using coupons, she really went out of her way to offer me all the assistance that she could.
