The AT&T Store in Lakeland receives positive reviews for its helpful and friendly staff, making customers’ experiences easy and satisfying. Customers appreciate the store's assistance with device setup, transferring data, and resolving issues. Staff members like Jeff, Christian, and the store manager are highlighted for their patience, knowledge, and willingness to go the extra mile. Jeff, in particular, was praised for spending significant time helping with a new iPhone and fixing a cracked screen, even checking insurance details to save the customer money. Christian was noted for making the process of getting a new phone and accessories simple and stress-free. The store also helps customers switch from other providers, with one reviewer mentioning how smooth the transition was from Verizon to AT&T, emphasizing that AT&T's customer service is better in-store. Customers enjoy the variety of devices available, including phones, tablets, smartwatches, and connected devices from popular brands. AT&T Lakeland offers flexible wireless data plans, including prepaid options with no contracts or credit checks, and unlimited data plans that come with nationwide 5G service at no extra cost. Overall, the store is recognized for its knowledgeable staff, good customer service, and a wide selection of devices and plans that meet different needs.
Outstanding servicr from Jay and Christian. Best service in an At and T shop we have received
March 2025
Jay was wonderful. Took care of my concerns in a very professional and kind manner. It was a pleasure dealing with him...
February 2025
After getting absolutely sick of Verizon's over the phone and even worse in person customer service we transferred all of our phone lines over to AT&T and they were very helpful and made it very easy to do, so listen people no matter how bad you think AT&T is i PROMISE Verizon is worse ESPECIALLY in their stores!!!!!!!!!
