Metro by T-Mobile at 5519 US Highway 98 N in Lakeland is known for its friendly and helpful staff who provide excellent customer service. Customers appreciate the knowledgeable team members, especially the manager and staff like Chris and Anthony, who go above and beyond to assist with various needs. They help customers find the best prepaid plans with unlimited talk, text, and data, and also offer a range of 5G phones from Apple, Samsung, and OnePlus. Many reviews highlight the staff's patience, honesty, and willingness to listen, making each visit a positive experience. Customers have received assistance in lowering bills, removing spam from phones, and even getting new phone cases that make their devices look like new. The store is praised for its welcoming atmosphere and staff who genuinely care about customer satisfaction. Overall, this Metro store is a trusted place for mobile services and devices, earning loyalty through outstanding service.
I purchased a new Moto G here to replace my slow and broken older model Moto G. The service was fantastic. The lady assisting me was extremely helpful, kind, and patient.
September 2025
Frederick was super helpful setting up my new line 10/10
September 2025
Sharena is very accommodating and helpful troubleshooting my problems on my cell phone. Great service and feedback! North Lakeland location across Walmart.
