Metro by T-Mobile at 5519 US Highway 98 N in Lakeland is known for its friendly and helpful staff who provide excellent customer service. Customers appreciate the knowledgeable team members, especially the manager and staff like Chris and Anthony, who go above and beyond to assist with various needs. They help customers find the best prepaid plans with unlimited talk, text, and data, and also offer a range of 5G phones from Apple, Samsung, and OnePlus. Many reviews highlight the staff's patience, honesty, and willingness to listen, making each visit a positive experience. Customers have received assistance in lowering bills, removing spam from phones, and even getting new phone cases that make their devices look like new. The store is praised for its welcoming atmosphere and staff who genuinely care about customer satisfaction. Overall, this Metro store is a trusted place for mobile services and devices, earning loyalty through outstanding service.
Anthony helped me he's super knowledgeable and friendly great experience
November 2024
Coby and Anthony are absolutely amazing and very helpful to us purchasing and transferring our number to get a new iPhone. We had just left the Metro store further down 98 in the plaza next to Amscot and they completely told us they didn’t even have Deal. Great customer service highly recommend this location!
October 2024
Anthony at metro and his new assistant were totally amazing. Helpful and patience,would highly recommend.
