Pep Boys in Lakeland, FL, is a trusted auto service and tire shop with over 100 years of experience. Customers praise the business for its efficient and professional service, often being worked in quickly and leaving satisfied. The technicians are knowledgeable and go above and beyond, ensuring jobs like tire mounting, balancing, and wheel alignment are done correctly, resulting in smooth rides and improved vehicle performance. The staff is respectful and informative, making sure customers understand their services and options. The shop offers a variety of services including oil changes, brake repairs, battery replacements, and inspections, and they service hybrid and electric vehicles. Customers appreciate the fair pricing and honest assessments, with some noting that the staff did not try to sell unnecessary services. However, there has been some concern over promotional discounts not being honored as advertised. Overall, Pep Boys is recognized for reliable, professional auto care, and many customers look forward to returning for future tires and auto needs.
This store has always been fair and quick with friendly customer service, even when the building was undergoing major renovations, I actually prefer oil changes here than my home state in Virginia due to so many upsells and well, lack of parking.
August 2026
Excellent service. They communicated perfectly. Great guys
July 2026
I was quite pleased with service provided by the staff . John scheduled me for my appointment with in a few hours of my call. Quick service was the chefs kiss as I had four bald tires one going flat. would get service at this location again in the future.
