-
February 2024 by Rebecca Wolfe
I opened an account at this bank because it was highly recommended to me by a close family member. I had to report some disputes that appeared on my online statement due to not being any transactions that I made or authorized. I was sent an email stating that they are NOT going to fix this or do anything! I have not authorized any online transactions. I would NOT recommend using TRUIST for any of your banking. Research the bank you are going to choose to bank with and make sure that if you have to dispute something that you did not do, they will honor the dispute and fully investigate. They had the nerve to tell me that they investigated. I investigated too and was low and behold it wasn't me.....................
-
December 2023 by Maxi Pak
Things have really changed at the Lakeland Highlands Rd SunTrust / Trust branch, there is POOR communication, a language barrier, a LACK OF KNOWLEDGE, and NASTY attitudes at this branch. There have been times,, ( just recently) I could have sworn I had more money in my account that I had, I am looking into other banks, and currently monitoring my account balance.. Looks like a foreign country in that branch.
-
November 2022 by jack johnson
They're accidentally on purposely predatory to younger clients. They are not going to help and if there's any misunderstanding it's always too late to help. They can hold your money because it's a new account for weeks and if you ask why there's so many reasons why they can do that they leave it to pick why they again can not help you. Managers are never onsite to assist. They can't wait to get you out of the line and hold on to your money. Do not trust Truist
-
September 2022 by Terri Lanius
I've been with them a long time, even before the merger. It used to be Suntrust.
-
September 2022 by current Mood
Very slow and they’ll have their lanes closed even when they’re open inside
-
July 2022 by Marz Lezj
Slowest bank ever, I had to wait an hour just to get a temp debit card. The drive through is always backed up.This bank is brand new and already a 1.9 rating, that’s absolutely absurd.As a customer I shouldn’t have to wait one hour for a temp debit card. Closing my account today.
-
April 2022 by William Hanks
Nightmare. Not one thing has been positive since this merger. I have lost days while people hide behind doors screens glass helping no one and staring at a computer screen. I left one star because they don't give you the option of zero.
-
January 2022 by Elizabeth Och
One of the onlu bank lobbies that wasn't closed today. Karla and Abel were extremely helpful and patient. Will definitely make more transactions here.
-
January 2022 by Peggy Ingle
Used outside ATM. Machine worked good.
-
September 2021 by M HL
Transition to Truist costs the company money. New signs, maketing materials etc. They are definitely passing that cost onto account holders in the form of exorbitant fees and charges.
-
May 2021 by Nobody Special
ATM does not require an appointment ;-)
-
March 2021 by Grace Godwin
Worst customer service. I called to ask some questions regarding cashing a check as non member. The bank employee responded as if she was aggravated by my questions. She also barely let me speak and by some "strange coincidence my called dropped". The lady used a rude tone during the entire conversation. I will most definitely not use this bank in the future.
-
July 2020 by Chad Barron
There should be an option for zero stars. This branch’s staff is EXTREMELY rude. It’s not just me, look at the other reviews. SunTrust needs to RE-train their staff in how to politely and respectfully talk to customers.
-
July 2020 by Stuart Baldick
This branch has completely gone down hill. Been coming here for over 20 years. Now I am leaving. They even making closing accounts difficult. I went in today to close an account. And they literally told me to come back in 2 days. Absolute, opposite of what a bank is supposed to be.
-
June 2020 by Ricky Newman
Absolutely the worst Suntrust branch I have ever been too. I live 5 minutes from this branch and I drive to the South Florida Ave or Shepherd Rd branch to avoid them. Horrible customer service, rude and slowwwww. If I could give less that one star I would!
